Customer Team Leader

Co-op; Worcester; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Store discount 30%

Flexible pay access

Pension contributions up to 10%

Holiday entitlement 36 days pro-rata

Job summary

Co-op Worcester is seeking a Customer Team Leader to manage the shift, lead a team on the shop floor, and oversee daily store operations including tills and service. The role focuses on delivering excellent customer experiences while maintaining stock and merchandising standards.

You will drive merchandising, stock accuracy and HR tasks, and champion Co-op membership in the community, with flexible weekend work and a supportive team culture.

Qualifications

• Experience leading a team in a retail environment is desirable.
• Strong communication and people management skills.
• Ability to coach colleagues to deliver great service and accurate operations.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Team management

Retail operations

Customer service

Merchandising

Job description

Customer Team Leader

Location: 21 Lichfield Avenue , Ronkswood, WR5 1NP

Pay: £14.48 per hour

Contract: 8 hours per week + regular overtime, permanent contract, part time

Working pattern: 2.30pm-11pm, including weekends. Shift pattern on rotation and will be discussed at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring:

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.