Customer Team Leader

Co-op Digital; Reading; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Discount on Co-op products

36 days holiday (pro-rata)

Up to 10% pension contributions

Cycle to work scheme

GP access & colleague support

Job summary

Co-op Reading is seeking a Customer Team Leader to run a small team on shift, delivering excellent service and managing daily store operations.

You’ll lead by example, coach colleagues, and support merchandising, stock accuracy and community engagement, with weekend and mid-afternoon to late-evening hours. A permanent part-time role with 24 hours per week and overtime opportunities.

Qualifications

• Leadership and people management skills
• Ability to work flexibly and lead by example
• Experience in retail, merchandising or team supervision (not essential)

Responsibilities

• Own the day-to-day running of the store by leading the shift and team.
• Motivate, coach and support staff to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, guiding daily operations and setting pace for colleagues.
• Support store performance through merchandising, stock accuracy and HR processes.
• Champion Co-op membership through community engagement and growth initiatives.

Job description

Customer Team Leader

Location: 6 - 7 The Square Pangbourne, Reading, RG8 7AG

Pay: £14.48 per hour

Contract: 24 hours per week + regular overtime, permanent contract, part time

Working pattern: Closing shifts from mid-afternoon through to late evening. Will include at least 1 weekend shift which will require flexible availability. We’re happy to discuss this further at interview.

30% colleague member discount in store - see below for more benefits

Join us as a Customer Team Leader and take the next step toward managing your own store.

You must be aged 18+ to authorise age-related sales

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring:

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion