Customer Team Leader

CO-OP; Taunton; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Full training and career development

30% discount on Co-op products

Up to 10% pension contributions

36 days of holiday (pro-rata)

GP access 24/7

Colleague support programme

Market-leading policies

Job summary

Co-op is seeking a Customer Team Leader to guide a small store team in Taunton. You’ll lead day-to-day operations on shift, coach colleagues, run tills, and help with stock and merchandising while supporting local community engagement.

You’ll be a visible, friendly presence in the community, championing Co-op membership and delivering excellent service. Role involves 15 hours per week with regular overtime, including evenings and weekends.

Qualifications

• Leadership and people management experience preferred.
• Experience in retail, merchandising, or team management is beneficial.
• Flexible and adaptable; able to lead by example.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Retail experience

Merchandising

Team management

Job description

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

Passion for people and leadership

• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Pay: £14.48 per hour

Contract: 15 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.

30% colleague member discount in store - see below for more benefits

Benefits

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to you pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Market‑leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

You must be aged 18+ to authorise age-related sales.

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive.