Customer Team Member

CO-OP; Northfleet; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Full training and career development

30% staff discount

Flexible access to pay as you earn it

Pension scheme with employer contrib.

Holiday entitlement 31 days

GP appointments 24/7 access

Cycle-to-work scheme

Support programme

Job summary

CO-OP is looking for a Customer Team Member to join a friendly store team and assist in delivering essential services to the community. You may work in the post office, bakery, or online order packing, always focusing on making life easier for customers.

You'll help keep shelves stocked, support sales, and promote Co-op membership, building connections with local communities while working flexible shifts in a busy retail environment.

Qualifications

• Experience in delivering friendly, helpful service in a busy store.
• Enjoy helping customers and being part of a team.

Responsibilities

• Deliver friendly, thoughtful service and help resolve issues.
• Collaborate with team to keep store operations running smoothly.
• Assist on shop floor and tills to create a great shopping experience.
• Keep shelves stocked, check prices, dates, and stock accuracy.
• Ensure store safety and legal compliance with pricing, dates and temperatures.
• Promote Co-op Membership and support the community.

Skills

Customer service

Retail experience

Teamwork

Flexibility

Tools

POS system

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

A genuine passion for helping people and delivering great customer service

• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.

Full, paid training provided, At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.