Customer Team Leader

TN United Kingdom; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Team Leaders to join their friendly team. This role offers the opportunity to lead and support a dedicated team while providing excellent customer service. With full training provided, you will develop your leadership skills and foster an inclusive culture. Enjoy benefits like a generous holiday allowance, a pension scheme with employer contributions, and a 30% discount on all products. If you have great people skills and a passion for customer satisfaction, this is the perfect opportunity to grow your career in a supportive environment.

Benefits

36 days holiday

30% discount on products

Pension scheme with up to 10% employer contributions

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Wagestream app for pay access

YuLife app for healthy behaviour rewards

Qualifications

• Genuine care for customer and member needs.
• Ability to balance leading and supporting your team.

Responsibilities

• Provide friendly service, managing the store and handling challenges.
• Develop your team’s capabilities through coaching and training.

Skills

Customer Service

Team Leadership

Organizational Skills

Problem-Solving

Communication

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Role will also include working in our in-store bakery.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

About the role:

We’re looking for Customer Team Leaders to join our team at Co-op. As a colleague, you’ll receive dedicated support to help grow your career, along with benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

In this role, you’ll be part of a friendly team dedicated to helping our customers. You’ll help lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing various store tasks such as re-stocking shelves and cleaning up spillages.

Our values:

At Co-op, we’ve been focused on making things fairer for over 175 years. We promise to support your physical, mental, and financial wellbeing, with policies to help through life events like bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do:

1. Provide friendly, welcoming, and helpful service, often managing the store and handling challenging situations.
2. Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when needed and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
7. Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have:

1. A genuine care for customer and member needs.
2. The ability to balance leading and supporting your team while working on the shop floor.
3. Great people skills to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop leadership skills.
6. The flexibility to work various shifts.

Why Co-op?

1. Full, paid training and support for your career development.
2. 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
3. A pension scheme with up to 10% employer contributions.
4. Wagestream app for accessing a percentage of your pay as you earn it.
5. 36 days of holiday, including bank holidays (pro rata for part-time).
6. Virtual healthcare services for you and your family, including GP, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. YuLife app rewarding healthy behaviour with discounts and vouchers.
9. Rotas shared three weeks in advance, accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace:

We welcome applications from everyone and aim to build diverse teams. We celebrate differences and ensure our stores reflect the communities they serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to eligible disabled candidates. Please indicate if you'd like to be considered under this scheme when you apply. We’ll also ask if you need any reasonable adjustments during the recruitment process.