Customer Team Leader

TN United Kingdom; Doncaster; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Customer Team Leaders to join their vibrant team. This role offers the chance to lead and support a friendly team while delivering exceptional customer service. With a commitment to personal development, you'll receive full training and support to grow your career. Enjoy fantastic benefits, including a generous holiday allowance, a pension scheme with employer contributions, and virtual healthcare services. Join a company that values inclusivity and community engagement, where your contributions will make a real difference.

Benefits

36 days holiday

Pension scheme with up to 10% contributions

30% discount on Co-op products

Wagestream access

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

YuLife app rewards

Qualifications

• Genuine care for customer and member needs.
• Strong organizational and problem-solving skills.

Responsibilities

• Provide friendly service and manage store operations.
• Develop team capabilities through coaching and training.
• Ensure store safety and operational efficiency.

Skills

Customer Service

Leadership

Organizational Skills

Problem-Solving

Communication

Job description

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Working pattern:

Varied shifts including early mornings (from 5:30am), afternoons, late evenings (until 10pm), and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

About the role

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

1. Provide friendly and thoughtful service – giving welcoming, helpful, and considerate assistance daily, managing store operations and handling challenging situations.
2. Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance shopping experiences.
5. Support your store manager by deputising when necessary and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement changes and gather feedback.
7. Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.

Ideal candidates

• Have a genuine care for the needs of customers and members.
• Can balance leading/supporting your team and working hands-on on the shop floor.
• Possess great people skills to build positive relationships with customers and colleagues.
• Have strong organisational and problem-solving skills.
• Are eager to learn, grow, and develop leadership skills.
• Are flexible to work various shifts.

Why Co-op?

• Full, paid training and support for your personal development and career growth.
• 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app providing access to a portion of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro-rata for part-time staff).
• Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition/fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding healthy behaviors with discounts and vouchers.
• Rota sharing three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We strive for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to qualified disabled candidates applying through this scheme. When applying, you’ll be asked if you wish to be considered under this scheme and if you need adjustments during the process.