Customer Team Leader

Co-op; Lytham Moss; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Team Leader in Lytham Saint Annes, where you'll coach and support a dedicated team to deliver exceptional customer service. Enjoy benefits like 36 days holiday, a pension contribution, and comprehensive training, while contributing to community engagement.

Benefits

30% discount on all Co-op products

Paid training for career growth

Pension scheme with 10% contributions

Access to virtual healthcare services

Employee assistance service

Cycle-to-work scheme

36 days holiday

Qualifications

• Genuine care for the needs of customers and members.
• Ability to lead and support team on shop floor.
• Strong organizational and problem-solving skills.
• Flexible to work various shifts.

Responsibilities

• Provide friendly service and manage the store.
• Develop and coach your team's capabilities.
• Ensure store safety, legality, and operations.
• Support the store manager and manage stock accuracy.

Skills

Customer service

Leadership

Organisational skills

Problem-solving

People skills

Job description

Social network you want to login/join with:

Customer Team Leader, Lytham Saint Annes

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Client:

Co-op

Location:

Lytham Saint Annes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

39da29e7a065

Job Views:

2

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Provide friendly and thoughtful service, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience.
• Support your store manager by deputising when they’re not working and assisting with HR processes.
• Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
• Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team and working on the shop floor.
• Great people skills and the ability to build positive relationships.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for your development and career growth.
• 30% discount on all Co-op products in-store plus 10% discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app for accessing a part of your pay as you earn.
• 36 days of holiday (including bank holidays, pro rata for part-time).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We celebrate our differences and strive for our teams to reflect the communities they serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria. Please indicate if you'd like to be considered under this scheme when applying. We will also ask if you need any adjustments during the recruitment process.