Customer Team Leader

Co-op; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Co-op is seeking a Customer Team Leader in Leicester to supervise the store team and deliver outstanding customer service. This role includes coaching team members and managing store operations while fostering a supportive work environment. The ideal candidate will possess strong interpersonal skills and a passion for customer care, along with various benefits such as 36 days holiday and contributions to the pension scheme.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Access to virtual healthcare services

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Ability to balance leadership with hands-on support on the shop floor.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly, welcoming, and helpful service while managing the store.
• Develop the team’s capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.

Skills

Interpersonal skills

Organizational skills

Problem-solving skills

Leadership

Job description

We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help grow your career, along with benefits such as 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Role Overview

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You will lead the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, and delivering excellent customer service. You will also perform various store tasks such as re-stocking shelves and cleaning spillages.

Responsibilities

1. Provide friendly, welcoming, and helpful service, managing the store and handling challenging situations.
2. Develop your team’s capabilities through coaching and training, fostering an inclusive culture.
3. Ensure the store remains safe, legal, and operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support the Store Manager by deputising and managing HR processes.
6. Introduce new products and services, encouraging team feedback and implementing change.
7. Build relationships within the local community and support the delivery of the community plan.

Ideal Candidate

• Genuine care for customer and member needs.
• Ability to balance leadership with hands-on support on the shop floor.
• Strong interpersonal skills to build positive relationships.
• Organisational and problem-solving skills.
• Desire to learn and develop leadership skills.
• Flexibility to work various shifts.

Why Join Co-op?

• Full, paid training and support for career development.
• 30% discount on Co-op products and 10% on other brands.
• Pension scheme with up to 10% employer contributions.
• Access to Wagestream for pay management.
• 36 days holiday, including bank holidays.
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance.
• Cycle-to-work scheme.

Building an Inclusive Workplace

We welcome applications from everyone and aim to create diverse, inclusive teams. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When applying, please indicate if you wish to be considered under this scheme or require adjustments during the recruitment process.