Customer Team Leader

JR United Kingdom; Houghton-le-Spring; On-site; GBP 80,000 - 100,000; Part time

Job summary

Join a forward-thinking company as a Customer Team Leader, where your leadership skills will shine. This role offers a chance to lead a dedicated team, ensuring excellent service while fostering a supportive environment. With flexible shifts and comprehensive training, you'll have the opportunity to grow your career while enjoying generous benefits like a pension scheme, virtual healthcare, and discounts. If you have a passion for customer care and a knack for problem-solving, this position is perfect for you. Embrace the chance to make a difference in your community and develop your skills in a vibrant workplace.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount in-store

Wagestream app

Virtual healthcare services

Employee assistance services

Cycle-to-work scheme

Paid training

Qualifications

• Ability to manage a team and provide excellent customer service.
• Strong organizational skills and a desire to develop leadership abilities.

Responsibilities

• Lead the store team and ensure great customer service.
• Manage stock accuracy and assist with HR processes.
• Develop team members through coaching and training.

Skills

Customer Service

Team Leadership

Problem Solving

Organizational Skills

Communication Skills

Education

High School Diploma

Job description

Social network you want to login/join with:

Customer Team Leader, Houghton-le-Spring

Client:

Co-op

Location:

Houghton-le-Spring, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Job Description

Closing date: 05-05-2025

Customer Team Leader

Location: 1-3 Grangewood Court, Shiney Row, DH4 4RS

Pay: £13.65 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll help lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we focus on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing, and offer policies to help you through life events.

What you’ll do

• Provide friendly and helpful service, managing the store and handling challenging situations.
• Develop your team through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal, and operational.
• Manage stock accuracy and diligence checks to enhance shopping experience.
• Support your store manager and assist with HR processes.
• Introduce new products and services, encouraging team feedback.
• Build relationships and support the local community initiatives.

This job would suit people who have

• A genuine care for customers and members’ needs.
• The ability to balance leading/supporting and hands-on work.
• Great people skills and relationship-building abilities.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• Flexibility to work varied shifts.

Why Co-op?

• Paid training and support for career development.
• 30% discount in-store plus 10% on other brands.
• Pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay early.
• 36 days holiday including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and your family.
• Employee assistance services available 24/7.
• Rota shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create inclusive environments where colleagues can reach their full potential. We celebrate diversity and reflect our communities. We make reasonable adjustments for disabilities and are part of the Disability Confident scheme.

When applying, you’ll be asked if you want to be considered under the scheme. We also provide online assessments as part of the application process, which take about 20 minutes.

We reserve the right to close the vacancy early.