Customer Team Leader - No CV application process (Hiring Immediately)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a Customer Team Leader to join their dynamic team. This part-time role involves leading the store team, delivering exceptional customer service, and fostering an inclusive environment. With a commitment to employee development, you will receive full training and enjoy generous benefits, including a pension scheme and discounts on products. If you have a passion for customer care and a desire to grow your leadership skills, this opportunity is perfect for you.

Benefits

36 days holiday

10% pension contribution

30% discount on Co-op products

Access to virtual healthcare

Employee assistance services

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs and ability to lead a team.
• Strong organizational skills and desire to develop leadership abilities.

Responsibilities

• Provide friendly service and manage the store effectively.
• Develop team capabilities through coaching and training.
• Ensure store safety and operational compliance.

Skills

Customer Service

Leadership

Organizational Skills

Problem-Solving

Flexibility

Job description

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Customer Team Leader - No CV application process (Hiring Immediately), Newcastle-upon-Tyne, Tyne and Wear

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Client:

Co-op

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Closing date: 08-05-2025

Customer Team Leader Location: Leam Lane Estate, Fewster Square, Gateshead, NE10 8XQ Pay: £13.65 per hour Contract: 20 hours per week + regular overtime, 9-month temporary contract, part-time Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 11.00pm) and weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do

• Provide friendly and thoughtful service, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising and delivering HR processes.
• Lead the introduction of new products and services, encouraging feedback.
• Build relationships and support local community initiatives.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to lead and support your team while on the shop floor.
• Great people skills and relationship-building abilities.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• Flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for your career development.
• 30% discount on Co-op products plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream for pay management.
• 36 days of holiday including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and your family.
• Employee assistance services available 24/7.
• Rota sharing three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace
We welcome applications from everyone and aim to create inclusive environments. We make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. We will ask if you'd like to be considered under this scheme when you apply.
As part of the application, you’ll need to complete two online assessments (~20 minutes).
We reserve the right to close the vacancy early if necessary.