Customer Team Leader

TN United Kingdom; Gosport; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Team Leader, where you'll support your team and deliver excellent customer service. Enjoy benefits like 36 days holiday, a pension with up to 10% contribution, and extensive training. You'll lead a friendly team, manage store operations, and engage with the community. This role offers a chance to grow your leadership skills while making a positive impact in your local area.

Benefits

36 days holiday

10% employer pension contribution

30% discount on Co-op products

Wagestream access to earned pay

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to balance leading and supporting your team.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.

Skills

Customer Service

Leadership

Organizational Skills

Problem Solving

Teamwork

Job description

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Working pattern:

Varied shifts including afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve been focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

1. Provide friendly and thoughtful service – giving welcoming, helpful, and considerate service every day, often managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience for customers.
5. Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
6. Lead the introduction of new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
7. Build relationships and engage with your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. The ability to balance leading and supporting your team, along with rolling up your sleeves on the shop floor.
3. Great people skills, with the ability to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop your leadership skills.
6. The flexibility to work a range of different shifts.

Why Co-op?

1. Full, paid training and dedicated support for your personal development and career progression.
2. 30% discount on all Co-op products in-store, plus 10% discounts on all other brands.
3. A pension scheme with up to 10% employer contributions.
4. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
5. 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
6. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. Rotas shared three weeks in advance and accessible on your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who meet the minimum criteria for a job. When applying, you’ll be asked if you’d like to be considered under this scheme. If invited to participate in the recruitment process, please let us know if you need any reasonable adjustments to enable your participation.