Customer Supporter

Sanctuary Group; Rotherfield; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Health & wellbeing support

Life insurance

Parental leave

Training & development

Flexible working

Inclusive culture

Employee discounts

Cycle to Work

Salary sacrifice

Job summary

Sanctuary Group is recruiting a Customer Supporter to help create a welcoming front-of-house presence at St Bartholomews Court. You will plan and lead activities, review outcomes, and support residents to stay connected with their local community and pursue personal goals.

The role requires empathy, strong organisation, and the ability to work some weekends, with extensive employee benefits and a supportive, inclusive workplace culture.

Qualifications

• NVQ Level 2 in Health and Social Care or willingness to work towards it.
• Weekend availability may be required.
• Right to work in the UK.

Responsibilities

• Welcome customers and provide front of house reception support.
• Create engaging individual and group activities reflecting interests.
• Promote and review activities to help customers achieve goals.
• Support customers to connect with and feel part of their local community.
• Enable customers to live life on their terms.

Skills

Interpersonal skills

Reception skills

Activity facilitation

Time management

MS Word / Excel

Weekend availability

Education

NVQ Level 2 Health & Social Care

Tools

Microsoft Word

Microsoft Excel

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Customer Supporter

St Bartholomews Court, 2 Kiln Drive, Playden, Rye, TN31 7SQ

£13.89 per hour

24 hours per week

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at St Bartholomews Court, 2 Kiln Drive, Playden, Rye, TN31 7SQ.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms

(If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).

Your skills

• Ability to develop and lead activities that involve and inspire customers
• Strong interpersonal and customer care skills
• Confidence in prioritising tasks and meeting deadlines
• Basic Microsoft Word and Excel knowledge
• This role may require weekend working so a flexible approach is required
• NVQ Level 2 in Health and Social Care, or willingness to work towards it

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short‑term counselling
• Company‑paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company‑funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
• Enhanced pay rates for additional hours, when available

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre‑employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.