Customer Support & Wellbeing Advisor (Temp)

Sanctuary Group; Chester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Life insurance

Training and development

Flexible working

Inclusive culture

Volunteer days

Retail discounts

Job summary

Sanctuary Group in Chester is recruiting a Customer Support Officer to help customers stay confident and connected with our assistive technology. You will join a warm, community-focused team delivering calm, friendly support to everyday questions and issues, ensuring people feel supported at home.

The role is based at Parade Enterprise Centre, Blacon, Chester, CH1 5HN, on a 12-month temporary contract with benefits including generous annual leave, pension, and learning opportunities.

Qualifications

• Experience in customer service or a contact centre environment.
• Strong communication that helps people feel heard.
• Ability to stay organised and manage priorities.
• Confident use of computer systems and databases.
• Literacy and numeracy equivalent to GCSE Grade C English and Maths.

Responsibilities

• Responding to customer enquiries with calm, clear and friendly support
• Carrying out wellbeing calls and assessments that help people feel confident at home
• Keeping systems and records up to date so information stays accurate and useful
• Troubleshooting issues and working with others to resolve them smoothly
• Maintaining awareness of customers who may need extra support and escalating concerns when needed

Skills

Customer service

Communication

Organisational skills

Computer skills

English & Maths

Job description

Sanctuary Group in Chester is recruiting a Customer Support Officer to help customers stay confident and connected with our assistive technology. You will join a warm, community-focused team delivering calm, friendly support to everyday questions and issues, ensuring people feel supported at home.

The role is based at Parade Enterprise Centre, Blacon, Chester, CH1 5HN, on a 12-month temporary contract with benefits including generous annual leave, pension, and learning opportunities.