Customer Support & Wellbeing Advisor

Sanctuary Scotland Housing Association Limited; Chester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Sick pay

Pension

Bank holidays

Health support

Life insurance

Parental leave

Volunteering days

Training

Flexible working

Discounts

Job summary

Sanctuary LumaLiving in Blacon, near Chester, invites applications for the Customer Support Officer role. You will respond to customer enquiries with friendly support, conduct wellbeing calls, keep records up to date, and help customers feel confident managing everyday technology.

This 12-month temporary position offers 37.5 hours per week, a salary of £28,247.51 per year, and a benefits package including annual leave, pension and health support, with focus on inclusive, community-based service.

Qualifications

• Experience in customer service or a contact centre environment.
• Strong communication that helps people feel heard.
• Ability to stay organised and manage priorities.
• Confident use of computer systems and databases.
• Literacy and numeracy equivalent to GCSE English and Maths.

Responsibilities

• Responding to customer enquiries with calm, clear and friendly support.
• Carrying out wellbeing calls and assessments that help people feel confident at home.
• Keeping systems and records up to date so information stays accurate and useful.
• Troubleshooting issues and working with others to resolve them smoothly.
• Maintaining awareness of customers who may need extra support and escalating concerns when needed.

Skills

Customer service experience

Strong communication

Organisation & prioritisation

Computer systems literacy

GCSE English & Maths

Education

GCSE English & Maths

Job description

Sanctuary LumaLiving in Blacon, near Chester, invites applications for the Customer Support Officer role. You will respond to customer enquiries with friendly support, conduct wellbeing calls, keep records up to date, and help customers feel confident managing everyday technology.

This 12-month temporary position offers 37.5 hours per week, a salary of £28,247.51 per year, and a benefits package including annual leave, pension and health support, with focus on inclusive, community-based service.