Customer Support Specialist (Customer Support Management)

Boeing; West of England; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Boeing Defence United Kingdom Limited is seeking a Supply Chain Project Manager (Customer Support Specialist) in the Bristol/Lossiemouth area. The role coordinates Fixed Wing programme supply chain strategy, customer relationships and performance, reporting to the Supply Chain Planning & Programme Integration Manager.

Hybrid work with some on-site requirement is expected. Key duties include interfacing across SCM, overseeing TAF processes, and supporting P8/E7 programmes.

Qualifications

• Minimum of 5+ years Supply Chain experience.
• Demonstrated experience working within dynamic global supply chains.
• SQEP across multiple Supply Chain domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting).
• Experience in executing acquisition or sustainment projects within MRO industry.

Responsibilities

• Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and Supply Chain.
• Communicate and coordinate tasks and activities across the Supply Chain function.
• Oversee the TAF (Tasking Authorization Form, O&A) process for Supply Chain across both P8 (Level 3 TAFs) and E7 (Level 2 & 3 TAFs).
• Provide support to Supply Chain Project Managers across Fixed Wing programs including P8 and E7.
• Manage change to programme and contractual baselines as they relate to Supply Chain scope and requirements.
• Responsible for managing overall SCM status, performance and critical issues within a project and functional management structure.
• Oversee the generation of artefacts for the ESGP process on behalf of supply chain.
• Build and sustain positive relationships with internal and external stakeholders.
• Lead and capture project planning activities relating to SCM projects and the relevant resource for the projects.
• Operate in accordance with Supply Chain & Project Management Best Practices during the completion of all assigned work.

Skills

Supply Chain experience

Global supply chains

SQEP

MRO exposure

Leadership

Communication

Education

University degree in a relevant subject

Job description

Customer Support Specialist (Customer Support Management) Company: Boeing Defence United Kingdom Limited Boeing Defence UK (BDUK) is searching for a Supply Chain Project Manager (Customer Support Specialist) in Bristol/Lossiemouth, UK. This role will have responsibility across the Fixed Wing Programme for aligning Supply Chain strategy, customer relationships and overall Supply Chain performance. It will support the Fixed Wing Business as a consolidated integration point between programme leadership and the SCM function, and support decision making by contributing Supply Chain subject matter expertise into business strategy, execution and proposal activities. This role will report to the Supply Chain Planning & Programme Integration Manager for BDUK Fixed Wing Supply Chain.

Responsibilities

• Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and Supply Chain. This would include preparing for and attending key programme drumbeat meetings on behalf of Supply Chain Management and communicating priorities within the Supply Chain function.
• Communicate and coordinate tasks and activities across the Supply Chain function. This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
• Oversee the TAF (Tasking Authorization Form, O&A) process for Supply Chain across both P8 (Level 3 TAFs) and E7 (Level 2 & 3 TAFs).
• Provide support to Supply Chain Project Managers across Fixed Wing programs including P8 and E7.
• Manage change to programme and contractual baselines as they relate to Supply Chain scope and requirements. Triage, impact assess and communicate these changes to across the all SCM teams.
• Responsible for managing overall SCM status, performance and critical issues within a project and functional management structure. Manages SCM performance, budget and risk and report across key programme/functional meetings.
• Oversee the generation of artefacts for the ESGP process on behalf of supply chain Coordinates the development and approval of SCM-related artefacts, including Supply Chain Architectures, Bills of Materials, Supply Chain Management Plans, Basis of Estimates for labour and travel, Key Performance Indicator development and other Schedules / CDRLs etc.
• Build and sustain positive relationships with internal and external stakeholders.
• Lead and capture project planning activities relating to SCM projects and the relevant resource for the projects.
• Operate in accordance with Supply Chain & Project Management Best Practices during the completion of all assigned work. This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.

Basic Qualifications, Experience & Skills

• Minimum of 5+ years Supply Chain experience.
• Demonstrated experience working within dynamic global supply chains.
• SQEP across multiple Supply Chain domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting).
• Experience in executing acquisition or sustainment projects within MRO industry.
• Dynamic, innovative and self-motivated individual.
• Excellent verbal and written communication skills.
• Outcome focused and demonstrates strong values-based leadership.
• Demonstrable experience at motivating team members to overcome challenging milestones.
• Active or ability to obtain UK security clearance for which the UK Government requires UK residency.

Preferred Qualifications and Experience

• University degree in a relevant subject.
• Actively working to or qualified in any of PMI; AMP; PRINCE2; CIPS.
• Experience supporting proposal preparation for UK government contracts.
• Experience working within a matrix organisation (desirable).
• This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency.
• The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). All information will be checked and verified.

Work Authorization and Benefits

Work Authorization: This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll Employer will not sponsor applicants for employment visa status. Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Security Clearance: This position requires the ability to obtain United Kingdom Security Check. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Not a Shift Worker (United Kingdom)

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