Customer Support Specialist (Customer Support Management)

Boeing; Gosport; On-site; GBP 50,000 - 80,000; Full time

Job summary

Boeing Defence UK (BDUK) seeks a Supply Chain Project Manager to join its Supply Chain Planning & Integration Team in Gosport. You will lead the UK Rotorcraft Chinook Programme supply chain activities, managing tasks from proposal through execution to delivery and coordinating with customers and internal stakeholders.

The role emphasizes on-time delivery and cost efficiency, requires strong communication, stakeholder collaboration, and experience with SOWs and BOEs.

Qualifications

• Minimum of 3 years in a Supply Chain role.
• Experience with ERP systems, ideally SAP.
• Proficiency in MS Office Suite (Word, PowerPoint, Excel).
• Strong numeracy, analytical and reporting skills.
• Ability to manage multiple tasks from proposal through execution.

Responsibilities

• Represent Rotorcraft SCM as the key interface between Programme and Supply Chain.
• Coordinate tasks across SCM and engage with suppliers, procurement, planning and engineering.
• Lead supply chain aspects of Additional Tasking from PPoA to delivery.
• Review proposals to capture impact on supply chain and draft SOWs/BOEs.
• Manage changes to baselines and communicate impacts across SCM functions.
• Document risks and develop mitigation plans with project owners.
• Place spare parts requirements into SAP and coordinate delivery with US/UK teams.
• Develop and report task metrics tied to milestones.
• Collaborate with Commercial, Programme, Finance, and Engineering teams on delivery strategies.
• Capture milestones, actions and dependencies and present status at reviews.

Skills

Supply chain experience

SAP

Inventory management

MS Office

Project management

Proposal writing

Analytical skills

Education

Bachelor’s degree in business/logistics

Tools

SAP

Inventory management software

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Role Overview:

Boeing Defence UK (BDUK) is seeking a Supply Chain Project Manager (Customer Supply Specialist) to join its Supply Chain Planning & Integration Team based in Gosport. This full-time position will focus on the UK Rotorcraft Chinook Programme, providing supply chain management and executing change requirements through the ‘Additional Tasking’ portfolio in support of core Maintenance, Repair, and Overhaul (MRO) requirements and new business initiatives.

The successful candidate will manage tasks from proposal through execution to delivery, gaining exposure to various functions both internally and with our customers. Strong communication and collaboration with stakeholders will be essential for achieving on-time delivery and cost efficiency.

Job locations:

Gosport -preferred, Bristol, Yeovil, UK.

Key Responsibilities:

• Represent Rotorcraft Supply Chain Management as the key interface between Programme and Supply Chain. This would include preparing for and attending key Programme drumbeat meetings on behalf of Supply Chain
• Communicate and coordinate tasks and activities across the Supply Chain function. This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
• Lead and Oversee the Supply chain aspects of the Additional Tasking portfolio from the initial (PPoA) through execution to delivery,
• Review new customer proposals to capture impact of change to Supply chain, develop Supply Chain Statements of Work (SOW) and Labour Basis of Estimates (BOEs) to accurately capture resource requirements.
• Manage change to Programme and contractual baselines as they relate to Supply Chain scope and requirements. Triage, impact assess and communicate these changes to across the all SCM functions.
• Identify and document supply chain risks, develop associated mitigation plans, and report on these with project owners.
• Execute change to the core Programme. Place additional tasking spares requirements into SAP and mange delivery through US & UK supply chain teams
• Develop and report on task metrics to highlight supply chain performance against contractual milestones.
• Collaborate with Commercial, Programme, Finance, Supply Chain, and Engineering teams to formulate task delivery strategies and milestone reports.
• Understand project milestones, capture actions and dependencies, track progress to completion, and present task status at Programme Management Reviews as required.
• Take on key projects and tasks to deliver cost and operational efficiency’s and improvements

Basic Qualifications/ Requirements:

• The ability to acquire a UK security Clearance for which the UK Government requires UK residency
• A minimum of 3 years of experience in a Supply Chain role.
• Experience using inventory management tools or Enterprise Resource Planning (ERP) systems, ideally SAP.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Highly developed numeracy, analytical, and reporting skills.
• Strong attention to detail and excellent problem-solving abilities.Ability to prioritize and manage multiple tasks effectively from proposal preparation through to Execution.
• Team-oriented mindset with the capability to communicate rapidly and effectively across functions and Customers
• Dynamic, innovative and self-motivated with ability to work autonomously with minimal direction.
• Experience in Project Management, proposal preparation, including the writing of SOWs, labour BOEs

Preferred Additional Skills/(nice to have):

• A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
• Experience working with the MoD and government contracts

This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). All information will be checked and verified.

Work Authorization:

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll

Employer will not sponsor applicants for employment visa status.

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Applications for this position will be accepted until Sept. 25, 2026

Export Control Details:

Non – US based job

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Shift:

Not a Shift Worker (United Kingdom)

Contingent Upon Program Award:

The position is contingent upon program award

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but not limited to: conducting interviews …