Customer Support Specialist (Customer Support Management)

Boeing; Lossiemouth; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Boeing Defence UK (BDUK) is hiring a Supply Chain Project Manager to align SCM strategy and customer relationships across the Fixed Wing programme. Role involves integration between programme leadership and SCM, with duties spanning artefact development, governance, and stakeholder engagement.

The position requires 5+ years in supply chain, strong communication, and the ability to obtain UK security clearance.

Qualifications

• Minimum of 5+ years Supply Chain experience.
• Experience in dynamic global supply chains.
• SQEP across Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting.
• Experience executing acquisition or sustainment projects within MRO.
• UK residency and eligibility for Security Clearance.
• Excellent verbal and written communication skills.
• Outcome-focused with leadership capabilities.
• Ability to motivate teams to meet milestones.
• Willingness to obtain UK security clearance.

Responsibilities

• Represent Fixed Wing SCM as interface between the programme and SCM.
• Coordinate tasks across SCM functions and communicate priorities.
• Oversee the TAF process for P8 and E7 programmes.
• Provide support to SCM Project Managers across Fixed Wing programs.
• Manage changes to baselines and communicate impacts to SCM teams.
• Oversee SCM status, performance, budget and risk reporting.
• Develop SCM artefacts, BOMs, and KPIs for projects.
• Build and sustain relationships with internal and external stakeholders.
• Lead project planning activities and allocate resources.
• Adhere to Supply Chain & Project Management Best Practices.

Skills

Supply Chain experience

Global supply chains

Communication skills

Leadership

UK security clearance

Education

University degree

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defence UK (BDUK) is searching for a Supply Chain Project Manager (Customer Support Specialist) in Bristol/Lossiemouth, UK. This role will have responsibility across the Fixed Wing Programme for aligning Supply Chain strategy, customer relationships and overall Supply Chain performance. It will support the Fixed Wing Business as a consolidated integration point between programme leadership and the SCM function, and support decision making by contributing Supply Chain subject matter expertise into business strategy, execution and proposal activities. This role will report to the Supply Chain Planning & Programme Integration Manager for BDUK Fixed Wing Supply Chain.

Responsibilities

• Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and Supply Chain. This would include preparing for and attending key programme drumbeat meetings on behalf of Supply Chain Management and communicating priorities within the Supply Chain function.
• Communicate and coordinate tasks and activities across the Supply Chain function. This position interfaces with all SCM functional areas inclusive of Supplier Management and Procurement, Supply Chain Operations, Demand Forecasting and Asset Management.
• Oversee the TAF (Tasking Authorization Form, O&A) process for Supply Chain across both P8 (Level 3 TAFs) and E7 (Level 2 & 3 TAFs).
• Provide support to Supply Chain Project Managers across Fixed Wing programs including P8 and E7.
• Manage change to programme and contractual baselines as they relate to Supply Chain scope and requirements. Triage, impact assess and communicate these changes to across the all SCM teams.
• Responsible for managing overall SCM status, performance and critical issues within a project and functional management structure. Manages SCM performance, budget and risk and report across key programme/functional meetings.
• Oversee the generation of artefacts for the ESGP process on behalf of supply chain
• Coordinates the development and approval of SCM-related artefacts, including Supply Chain Architectures, Bills of Materials, Supply Chain Management Plans, Basis of Estimates for labour and travel, Key Performance Indicator development and other Schedules / CDRLs etc.
• Build and sustain positive relationships with internal and external stakeholders.
• Lead and capture project planning activities relating to SCM projects and the relevant resource for the projects.
• Operate in accordance with Supply Chain & Project Management Best Practices during the completion of all assigned work.

This position offers the flexibility of hybrid working between the office and home, with the selected candidate expected to perform some work onsite at one of the designated locations.

Basic Qualifications, Experience & Skills

• Minimum of 5+ years Supply Chain experience.
• Demonstrated experience working within dynamic global supply chains.
• SQEP across multiple Supply Chain domains (Asset Management, Warehouse & Distribution, Supplier Management, Demand Forecasting)
• Experience in executing acquisition or sustainment projects within MRO industry
• Dynamic, innovative and self-motivated individual.
• Excellent verbal and written communication skills.
• Outcome focused and demonstrates strong values-based leadership.
• Demonstrable experience at motivating team members to overcome challenging milestones.
• Active or ability to obtain UK security clearance for which the UK Government requires UK residency

Preferred Qualifications And Experience

• University degree in a relevant subject.
• Actively working to or qualified in any of PMI; AMP; PRINCE2; CIPS
• Experience supporting proposal preparation for UK government contracts
• Experience working within a matrix organisation (desirable

This position requires the ability to acquire a UK security Clearance for which the UK Government requires UK residency. The successful candidate will hold, or have the ability to acquire, Security Clearance (SC). All information will be checked and verified.

Work Authorization

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll

Employer will not sponsor applicants for employment visa status.

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Applications for this position will be accepted until Sept. 26, 2026.

Export Control Requirements

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom)

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.