Customer Support Specialist

JR United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the device intelligence field is urgently hiring a Customer Support Specialist in Watford. This role focuses on managing customer relationships, ensuring satisfaction and growth, while requiring strong communication and analytical skills to thrive in a dynamic environment.

Qualifications

• Experience in Customer Success or Relationship Management.
• Fluency in English, both written and verbal.
• Basic understanding of IoT products.

Responsibilities

• Manage customer relationships to ensure customer retention and growth.
• Handle billing and contractual matters in a B2B setting.
• Document processes and tasks methodically.

Skills

Customer Success

Account Management

Communication

Analytical Skills

Time Management

Organizational Skills

Job description

Social network you want to login/join with:

Customer Support Specialist, Watford, Hertfordshire

Client:

Ascendion

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

We are urgently looking for a Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational, and prioritization skills.

Requirements:

• Experience and/or excellent understanding of Customer Success and/or Account/Relationship Management, ideally with a track record of customer retention and growth.
• Experience and/or excellent understanding of billing and contractual matters in a B2B environment.
• Fluent written and verbal communication in English.
• Excellent communication, listening, and analytical skills (mandatory).
• Strong time management, organizational, and prioritization skills.
• Basic understanding of IoT products and solutions.
• A structured “can-do” approach to handling tasks in a demanding environment.
• Methodical and thorough documentation skills.
• Willingness to develop and identify opportunities for self-improvement.