Customer Support Specialist

JR United Kingdom; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is urgently seeking a Customer Support Specialist in the Oxford District. The successful candidate will have a strong background in customer success and excellent communication skills. This role focuses on customer retention and growth, requiring a structured approach in a dynamic environment.

Qualifications

• Experience in Customer Success and/or Account Management.
• Fluent in English, both written and verbal.
• Strong organizational and prioritization skills.

Responsibilities

• Join Device Intelligence team as a Customer Support Specialist.
• Document and manage customer interactions with a proactive approach.

Skills

Customer Success

Account Management

Communication

Analytical Skills

Time Management

Organizational Skills

Job description

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Customer Support Specialist, Oxford District

Client: Ascendion

Location: Oxford District, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

We are urgently looking for a Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational skills, and prioritization.

Requirements:

• Experience and/or excellent understanding of Customer Success and/or Account/Relationship Management, with a record of customer retention and growth.
• Experience and/or understanding of billing and contractual matters in a B2B environment.
• Fluent written and verbal communication skills in English.
• Excellent communication, listening, and analytical skills.
• Strong time management, organizational, and prioritization skills.
• Basic understanding of IoT products and solutions.
• Structured, proactive approach to tasks in a demanding environment.
• Methodical and accurate documentation skills.
• Willingness to develop professionally and identify opportunities for growth.