AI-Powered Customer Support Specialist — Graduate

Furza; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private healthcare

Enhanced parental leave

Matched pension contributions

Job summary

Furza is seeking a Graduate Customer Support Specialist to join our London-based hybrid team. You will support customers, work with AI-powered tools, and gain exposure to SaaS platforms used by thousands of professionals daily.

No prior technical support experience is required; full training will be provided. You will communicate clearly via email and live chat, with occasional phone interactions, and have clear progression opportunities across Customer Success, Team Leadership, and Product

Qualifications

• Recent graduates or early-career professionals welcome.
• No prior technical support experience required; training provided.
• Strong written communication and problem-solving skills are essential.

Responsibilities

• Communicate with customers primarily via email and live chat.
• Handle phone conversations when required and escalate issues appropriately.
• Learn and use AI-powered tools to resolve customer inquiries and improve processes.

Skills

Problem-solving

Written communication

Curiosity

Learning quickly

Tools

AI-powered tools

Job description

Furza is seeking a Graduate Customer Support Specialist to join our London-based hybrid team. You will support customers, work with AI-powered tools, and gain exposure to SaaS platforms used by thousands of professionals daily.

No prior technical support experience is required; full training will be provided. You will communicate clearly via email and live chat, with occasional phone interactions, and have clear progression opportunities across Customer Success, Team Leadership, and Product