Customer Support Specialist

Boeing Distribution Services Inc.; Burgess Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

Boeing Distribution Services Inc. is seeking a Customer Support Specialist for its Performance & Execution Team in Burgess Hill. The role involves managing client orders, providing exceptional customer support, and improving processes within the aviation industry. Ideal candidates will have a passion for customer interaction and relevant experience in a customer service role, alongside strong organizational and problem-solving skills.

Benefits

Contribution towards medical care

Mental health and wellbeing support

Financial advice service

Access to discount programs

Increased vacation with length of service

Qualifications

• Initial professional experience in customer service preferred.
• Strong practical English language skills required.
• Experience with ERP systems is advantageous.

Responsibilities

• Provide internal customer support for sales and manage customer orders.
• Coordinate responses to inquiries and resolve delivery issues.
• Ensure timely processing of orders and maintain customer records.

Skills

Customer service experience

Problem-solving abilities

Organisational skills

Communication skills

Detail-oriented

Education

Experience in the aviation sector

Tools

SAP

MS Office Suite

Job description

Job Title: Customer Support Specialist

Company: Boeing Distribution

Job ID: 99554

Location: Burgess Hill, WS

About Us

Join our Performance & Execution Team at Boeing, where we are committed to delivering exceptional service in the aviation industry. We are currently seeking a Customer Support Specialist to enhance our team.

As a Customer Support Specialist, You Will

• Provide internal customer support for the sale of consumables in the aviation industry.
• Manage an international customer base from order receipt through to payment, ensuring the fulfilment of agreed services.
• Coordinate responses to customer inquiries regarding spare parts requirements and facilitate the resolution of delivery issues.
• Oversee the collection and processing of supplier and customer data related to the delivery of spare parts, provisioning products, or related services.
• Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
• Ensure timely order processing and administration, including regular deadline monitoring in daily coordination with the materials management and shipping departments to guarantee on-time deliveries.
• Communicate regularly with customers regarding the status of their orders, coordinate any potential changes, and provide updates on delivery timelines.
• Monitor returns and handle complaints, ensuring customer satisfaction and resolution of issues.
• Collaborate with internal teams to improve processes and enhance customer experience.
• Maintain accurate records of customer interactions and transactions in the system.
  
  

To Be Successful In This Role, You Should Have

• Ideally, some initial professional experience in customer service within the aviation sector and/or wholesale.
• A passion for daily customer interaction and the ability to work independently.
• Strong practical English language skills, both written and spoken.
• Initial experience with SAP (preferably SAP HANA) or other ERP systems would be advantageous.
• Proficiency in the MS Office Suite, particularly Excel.
• Excellent organisational skills and attention to detail.
• Strong problem-solving abilities and a proactive approach to customer service.
  
  

What You Can Expect From Us

• Simply Health- Contribution towards the cost of individual medical care, including eye tests and glasses, chiropody, dental costs and health and well- being.
• Employee Assistance Programme- Mental Health and wellbeing support
• Bippit- Financial Advice
• Access to Boeing UKI Discount Program
• Increase in Vacation with length of service
  
  

Come and join the Boeing Family. Please send us your application documents, including your salary expectations and your earliest possible start date. Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability. We look forward to your application exclusively through our online job board.

Boeing Distribution Services

www.BoeingDistribution.com