Customer Support & Returns Specialist

Cengage; Andover; Presencial; GBP 18 000 - 22 000; Tempo integral

Resumo da oferta

Cengage Group is seeking a Customer Service Representative to join our Customer Operations Team. You will handle returns, processing orders and customer enquiries via multiple channels, using SAP ERP and Microsoft Office tools to ensure accuracy and timeliness.

Training will be provided on Cengage products and formats, with a focus on delivering courteous, efficient service. The role requires attention to detail, data entry accuracy, and teamwork within a collaborative environment.

Qualificações

• At least 4 GCSEs with English and Maths at C or higher.
• 12–18 months in a customer support role updating systems and records.
• Basic Microsoft Office skills with Excel and Word, data handling.
• NVQ level 3 in Customer Service preferred; ability to work with large data sets in Excel.

Responsabilidades

• Assist in returns processing, order processing and customer enquiries.
• Process returns requests and validate against policy in ERP systems.
• Enter orders, credits and returns accurately into Cengage systems.
• Acknowledge and confirm enquiries within service levels; produce daily/weekly/monthly reports.
• Provide support to peers and follow company policies and auditing requirements.

Conhecimentos

Communication Skills

Maths Skills

IT Skills

Organisation Skills

Time Management

Problem Solving

Flexibility

Attention to Detail

Accountability

Resourcefulness

Critical Thinking

Team Player

Formação académica

GCSE English

GCSE Maths

NVQ level 3 in Customer Service

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Cengage Group is seeking a Customer Service Representative to join our Customer Operations Team. You will handle returns, processing orders and customer enquiries via multiple channels, using SAP ERP and Microsoft Office tools to ensure accuracy and timeliness.

Training will be provided on Cengage products and formats, with a focus on delivering courteous, efficient service. The role requires attention to detail, data entry accuracy, and teamwork within a collaborative environment.