Customer Support Representative

TN United Kingdom; Southampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established scientific company is seeking a Customer Support Representative to join their team in Southampton. This role is perfect for a Biomedical or Life Sciences graduate or someone with laboratory experience. You'll engage with customers, respond to inquiries, and assist with technical product questions. The position offers a hybrid work environment, allowing flexibility while ensuring a professional approach to customer support. If you're detail-oriented and passionate about providing excellent service, this is a fantastic opportunity to grow in a reputable organization.

Qualifications

• Graduate in Biomedical/Life Sciences or lab experience required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Respond to customer inquiries via email, phone, or website.
• Record information accurately on the company CRM system.
• Monitor sales trends and identify marketing opportunities.

Skills

Interpersonal Skills

Attention to Detail

Customer Focus

Organizational Skills

Education

Biomedical/Life Sciences Degree

Tools

CRM System

Job description

Social network you want to login/join with:

Customer Support Representative, Southampton

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Client:

Tate

Location:

Southampton, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

150b9d17a6de

Job Views:

4

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Customer Support Representative

Graduate Opportunity - Biomedical/ Life Sciences - Hybrid

Customer Support/ Technical Account Representative - (Scientific)

Our client an established and reputable scientific based company that provides a quality supply and support service to its customers are currently looking to recruit a Customer Support/ Technical Account Representative to join their team. This is an excellent opportunity for a Biomedical/ Life Sciences graduate or for someone who has had experience within a laboratory environment who is seeking a new opportunity.

Role: Customer Support/ Technical Account Representative

Where: Outskirts of Southampton

Responsibilities for the Customer Support Representative will include:

• Responding to customer enquiries received via email, telephone or the company website
• Directing technical product enquiries
• Dealing with requests for price, samples or demonstrations
• Accurately recording all information onto the company CRM system
• Liaising with suppliers to resolve customer's product queries.
• To regularly monitor and report on sales for allocated supplier accounts.
• To report on trends in enquiry types and identify opportunities for marketing campaigns

You will need:

• Either a Biomedical/ Lifesciences degree or experience of working within a laboratory environment
• Excellent interpersonal skills both verbal and written
• To be customer focused
• Highly organised with excellent attention to detail
• To be detail orientated
• Previous experience within a similar role is desirable but not essential
• To be professional in your approach

If this Customer Support Representative role is of interest to you and you have the necessary skills and/ or qualification's, please don't hesitate to APPLY.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.