Customer Support Representative - In touch - Part Time - Term ( 1 Year )

Northwood; Cowes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der die Intouch-Dienste unterstützt. In dieser Rolle sind Sie für die Verwaltung von Kundenanfragen, die Einrichtung neuer Konten und die Koordination des Zuschussprogramms verantwortlich. Sie werden Teil eines innovativen Teams, das sich für soziale Gerechtigkeit und liebevolle Pflege einsetzt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 2-3 Jahre relevante Berufserfahrung im Kundenservice und Verkauf.
• Erfahrung in der Arbeit mit Senioren ist von Vorteil.

Responsibilities

• Erstellen neuer Konten und Koordination des Intouch-Zuschussprogramms.
• Beantworten von Kundenanfragen zu Dienstleistungen und Produkten.

Skills

Kundenservice

Verkauf

Microsoft Office

Arbeit mit Senioren

Education

High School Diploma oder gleichwertig

Job description

Join the Northwood Intouch Team!

Since 1962, Northwood has led as Nova Scotia’s most dynamic continuing care organization, committed to innovation and change. We are the largest not-for-profit continuing care organization in Atlantic Canada, recognized nationally for our social justice initiatives and our focus on love and responsive care. As society evolves, Northwood incorporates innovative ideas and technologies, always centered on people.

We are seeking a Customer Services Representative for a one-year term, based in our Corporate Office in Dartmouth.

Qualifications

• High School Diploma or equivalent
• Two to three years of relevant work experience
• Experience in customer service and sales required
• Experience working with seniors is an asset
• Proficiency in Microsoft Office

Responsibilities

• Set up and create new accounts
• Coordinate the Intouch subsidy program
• Manage the Intouch email inbox
• Respond to customer inquiries regarding services, products, billing, or equipment, and report issues
• Explain services and costs; process orders; update accounts
• Assist with daily departmental operations, including referrals, data entry, and information dissemination about the Intouch Program
• Complete administrative tasks supporting order processing
• Update client information and handle cancellations
• Provide information to clients and the public about services, schedules, rates, and policies via phone and in person
• Process client orders according to established procedures
• Follow up on inquiries and schedule appointments for product and service viewings
• Maintain current knowledge of Intouch products, services, promotions, and industry trends
• Manage the Subsidy program, including reviewing applications and mailing decisions
• Input client data into the database and prepare care plans
• Keep records of customer interactions and update the database accordingly
• Handle emails received through the Intouch email account
• Build relationships with healthcare professionals and community organizations
• Promote the subsidy program and manage related documentation
• Compile data for monthly reports
• Reconcile cancellations with accounting
• Provide backup support to administration and team members as needed

Type: 40 hours biweekly

Start Date: Immediately

If you're interested in this exciting opportunity, please APPLY! Include a resume with your application. To learn more about Northwood, visit our website at www.northwood.care.

Northwood is proud to be an inclusive employer that encourages diverse applicants. We thank all applicants; however, only those selected for an interview will be contacted.