Customer Support Representative

SampleNinja LLC; Greater London; Remote; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Remote work

Job summary

SampleNinja LLC is hiring for a technical customer support role focused on SaaS products and market research. The role supports customers remotely and requires strong problem-solving skills along with experience in supporting SaaS platforms.

Ideal candidates will have background in market research and be comfortable working from a home office. This position offers remote work across the UK.

Qualifications

• Provide technical customer support for a SaaS product.
• Experience assisting with market research tasks.
• Ability to work remotely.

Responsibilities

• Troubleshoot SaaS product issues for customers.
• Gather and interpret client requirements for research tasks.
• Collaborate with teams to improve product support quality.

Skills

Technical support

SaaS products

Market research

Remote work

Job description

You’re a natural problem solver. You’re excited by the prospect of solving complex problems at scale.

What You’ll Need

• Prior expertise providing technical customer support for SaaS (Software As Service) product
• At least 2 years prior experience in Market Research
• You can work remotely

Nice to have

• You have worked for panel provider or sample exchange
• Basic understanding of HTML