Customer Support Representative

Fleeto; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training

Modern office space

Employee discounts on PCO car hire

Career growth opportunities

Paid holidays and benefits

Job summary

Fleeto in London is seeking an experienced Customer Support Representative to be the first point of contact for our drivers. You will resolve inquiries, assist with bookings, and coordinate with internal teams to ensure smooth operations.

The role emphasizes strong communication, problem-solving, and a customer-focused attitude in a fast-paced environment, with opportunities for growth and ongoing support.

Qualifications

• Proven experience in customer service or support, ideally within the automotive or mobility sector.
• Excellent communication and problem-solving skills.
• Confident handling phone and email queries with professionalism.
• Strong attention to detail and organisational skills.
• Ability to multitask in a fast-paced environment.
• A positive attitude and passion for helping people.

Responsibilities

• Handle incoming calls, emails, and live chat queries from customers and drivers.
• Provide accurate information about Fleeto’s PCO car hire and rent-to-buy services.
• Assist with booking requests, extensions, and contract-related questions.
• Resolve driver issues promptly while maintaining a professional tone.
• Liaise with internal departments to coordinate vehicle availability and maintenance.
• Log all customer interactions accurately in the CRM system.
• Follow up on pending driver queries for timely resolution.
• Support onboarding of new drivers, including document checks and account setup.
• Collect and forward feedback to improve customer experience.
• Contribute to a positive, solution-focused team environment.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

CRM system

Tools

CRM system

Job description

On-site/Hybrid / Dagenham, London / Finance / Full-Time

We are a trusted PCO car hire company in London with over 20+ years of industry experience. Our mission is to make earning on the road affordable and stress-free for private hire drivers. We provide high-quality PCO vehicles, all-inclusive plans, and in-house customer support so drivers can focus on driving and earning while we manage the rest. Join our growing team and be part of a company that values your growth.

About the Role

We’re seeking an experienced and friendly Customer Support Representative to join our team. You’ll be our drivers’ first point of contact, helping them with inquiries, resolving issues, and assisting them from start to finish.

Responsibilities

• Handle incoming calls, emails, and live chat queries from customers and drivers.
• Provide accurate information about Fleeto’s PCO car hire and rent-to-buy services.
• Assist with booking requests, extensions, and contract-related questions.
• Resolve driver issues promptly while maintaining a professional tone.
• Liaise with internal departments to coordinate vehicle availability and maintenance.
• Log all customer interactions accurately in the CRM system.
• Follow up on pending driver queries for timely resolution.
• Support onboarding of new drivers, including document checks and account setup.
• Collect and forward feedback to improve customer experience.
• Contribute to a positive, solution-focused team environment.

What We Want From You

• Proven experience in customer service or support, ideally within the automotive or mobility sector.
• Excellent communication and problem-solving skills.
• Confident handling phone and email queries with professionalism.
• Strong attention to detail and organisational skills.
• Ability to multitask in a fast-paced environment.
• A positive attitude and passion for helping people.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a growing company.
• Comprehensive training and ongoing support.
• Modern office space with a friendly, inclusive team culture.
• Employee discounts on PCO car hire plans.
• Career growth opportunities within the company.
• Paid holidays and additional staff benefits.

We’re seeking an experienced and friendly Customer Support Representative to join our team. You’ll be our drivers’ first point of contact, helping them with inquiries, resolving issues, and assisting them from start to finish.