Inside Sales Representative

Foxconn Interconnect Technology (FIT); Fleet; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

World class benefits

Incentive and recognition programs

Job summary

FOXTEQ (UK) LIMITED is seeking a Customer Support Coordinator to join a small, friendly team in Fleet. You will manage the full logistics chain from order placement to delivery, liaising with factories in China. Mandarin or another European language is a plus but not essential.

Main duties include processing orders, stock allocation, delivery coordination, invoicing, and resolving customer issues, with a focus on customer satisfaction and efficient service.

Qualifications

• Excellent knowledge of computer applications, particularly Word and Excel.
• Excellent written and oral communication skills.
• Ability to work with customers to identify product requirements, handle shipping detail and identify issues and generate solutions.

Responsibilities

• Process orders from customers through in-house system.
• Allocate stock per customer forecast for Vendor Managed Inventory.
• Monitor aging stock and coordinate with customer to pull stock and consume.
• Coordinate and inform customer of delivery committed dates.
• Update customer intranet where applicable.
• Submit logistics documents to the customer.
• Invoice customer for received goods.
• Resolve A/R accounting issues.
• Deal with customer complaints.
• Handle general customer enquiries/issues to resolution.
• Be first point of escalation for order or shipment issues.
• Report ongoing issues to Manager, LSA as next escalation point.

Skills

MS Word

MS Excel

Communication skills

Customer requirements gathering

Shipping logistics

Tools

Lotus Notes

Job description

FIT/FOXTEQ (UK) LIMITED focuses on the development, manufacturing and marketing of electronic and optoelectronic connectors, antennas, acoustic components, cables, and modules for applications in computers, communication equipment, consumer electronics, automobiles, industrial and green energy field products.

We are now seeking a Customer Support Coordinator to join our small but very friendly team based in our offices in Fleet.

You will be working directly with a variety of Customers, dealing with the complete Logistics chain from order placement, through to delivery. You will be liaising directly with our factories which are based in China. Ideally, we are looking for someone who has Mandarin or a second European language as we have a lot of Customers based in central and Eastern Europe, however, this is not essential.

This is a fantastic opportunity for someone who is looking to further their career with a forward thinking and professional company.

Main duties and responsibilities:

• Process orders from Customers through our in-house system
• Allocate stock as per customer forecast for Vendor Managed Inventory
• Monitor and highlight aging stock working with the customer to pull the stock and consume
• Coordinate and inform customer of delivery committed dates.
• Update the customers intranet were applicable
• Submit logistics documents to the customer
• Invoice customer for received goods.
• Resolve A/R accounting issues.
• Dealing with customer complaints.
• Handle general customer enquiries/issues to resolution.
• To be first point of escalation for any issues regarding orders or shipments
• To report any ongoing issues to Manager, LSA as next point of escalation.

Qualifications/ Education:

• Excellent knowledge of computer applications, particularly Word and Excel. Familiarity with Lotus Notes desirable but not essential.
• Excellent written and oral communication skills.
• The ability to work with customers to identify product requirements, handle shipping detail and identify issues and generate solutions.

• We offer our employees competitive compensation and world class benefits.
• In addition, we recognize the performance of the company, business unit and individual through our incentive and recognition programs.

Our Company FOXTEQ (UK) LIMITED is a global provider of interconnect solutions and has established a commanding position as both a technology driver and leader.