Customer Support Representative

talent.ai; Baildon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic organization is seeking a Customer Support Representative to facilitate customer satisfaction by managing inquiries and providing technical assistance. With a full-time commitment and a supportive team environment, this role emphasizes professional growth, a strong problem-solving mindset, and a passion for customer service. Join us to make a positive impact in our community!

Benefits

Opportunities for progression

Dynamic team environment

Training and development programmes

Contributing to sustainability

Flexible working conditions

Qualifications

• Minimum of 2 years' experience in Customer Service.
• Proficient in Microsoft Office and social media platforms.
• Strong problem-solving abilities with a target-driven mindset.

Responsibilities

• Managing and resolving customer queries through various channels.
• Assisting customers with accounts and scheduling appointments.
• Providing essential technical advice to ensure customer satisfaction.

Skills

Customer Service

Communication

Problem-Solving

Teamwork

Microsoft Office

Social Media Navigation

Job description

Are you passionate about providing outstanding customer service? Do you thrive in a dynamic environment where your skills make a real difference? Can you bring your expertise to a team that drives sustainability forward? Our client is currently looking for a Customer Support Representative to join their busy team in Shipley, West Yorkshire!

As a Customer Support Representative, you will be a vital part of our Operations Team, responsible for managing and resolving customer queries through various communication channels. Your role will involve assisting customers with their accounts, scheduling appointments, and providing essential technical advice. You will ensure customer satisfaction by handling inquiries promptly and efficiently, all while promoting the ethos of first-time resolution and seamless service.

Hours of Work: Full-time, 37.5 hours per week

Customer Support Representative Requirements

• A minimum of 2 years' experience in Customer Service
• Proficient in Microsoft Office and navigating social media platforms
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a target-driven mindset
• Ability to work collaboratively within a team and on your own initiative
  
  

Customer Support Representative Benefits

• Competitive salary with opportunities for progression
• A dynamic and supportive team environment
• Training and development programmes tailored to your growth
• A chance to contribute to sustainability and community well-being
• Flexible working conditions that encourage work-life balance
  
  

Meet the Organisation: Who We Are and What We Do

They are committed to delivering exceptional services that meet their clients' needs. Their dedicated team is at the heart of their success, working tirelessly to ensure customer satisfaction while striving for operational excellence. They pride themselves on being an equal opportunities employer, where innovation and teamwork are encouraged.

If you think you are suitable for this Customer Support Representative role, please apply now and join us in making a significant impact in the community!