Customer Support & Product Advisor

IMI Hydronic Engineering; Darwen; On-site; GBP 21,000 - 26,000; Full time

Job summary

IMI plc is seeking a Customer Care & Product Advisor for a 6-month, office-based role. You will be the first point of contact for homeowners and installers, offering friendly, patient support.

You will guide product choices, assist with app and thermostat settings, and troubleshoot at a basic level, thinking practically to resolve issues with care. You should be comfortable using a computer, phone, email, and apps, with a calm telephone manner and a customer-focused approach.

Qualifications

• Experience in customer care or service.
• Ability to guide customers through product choices.
• Comfortable assisting with app and thermostat settings and basic troubleshooting.

Responsibilities

• Take incoming customer calls in a friendly, calm, and helpful way.
• Reply to customer emails with clear, simple guidance.
• Help homeowners and installers with product, app and system questions.
• Assist with using the app, changing settings and understanding basic product features.
• Ask questions to understand needs and guide customers through next steps.

Skills

Customer service

Clear communication

Problem solving

Tools

Email systems

App & thermostat apps

Job description

IMI plc is seeking a Customer Care & Product Advisor for a 6-month, office-based role. You will be the first point of contact for homeowners and installers, offering friendly, patient support.

You will guide product choices, assist with app and thermostat settings, and troubleshoot at a basic level, thinking practically to resolve issues with care. You should be comfortable using a computer, phone, email, and apps, with a calm telephone manner and a customer-focused approach.