People-First Customer Care & Product Advisor

IMI Hydronic Engineering; Lancashire; On-site; GBP 20,000 - 26,000; Full time

Job summary

IMI plc seeks a friendly Customer Care & Product Advisor for a 6-month, office-based role. You’ll be the first point of contact for homeowners and installers, guiding product choices and assisting with app and thermostat settings. You’ll provide clear guidance, troubleshoot basic issues, and keep notes for the team.

The role suits patient communicators who can simplify technical details. Join a supportive environment where curiosity is encouraged, learning is part of daily work, and you’ll help

Qualifications

• Customer-focused and able to build rapport with homeowners and installers.
• Comfortable using digital tools and basic app/thermostat guidance.
• Clear, patient communication with the ability to explain technical details simply.

Responsibilities

• Take incoming calls in a friendly, calm, and helpful manner.
• Reply to emails with clear, practical guidance.
• Assist customers with product, app, and system questions.
• Guide users through settings and basic troubleshooting steps.
• Record notes and hand off to colleagues when needed.

Skills

Customer service

Phone communication

Active listening

Problem solving

Tools

CRM software

Email/client tools

Job description

IMI plc seeks a friendly Customer Care & Product Advisor for a 6-month, office-based role. You’ll be the first point of contact for homeowners and installers, guiding product choices and assisting with app and thermostat settings. You’ll provide clear guidance, troubleshoot basic issues, and keep notes for the team.

The role suits patient communicators who can simplify technical details. Join a supportive environment where curiosity is encouraged, learning is part of daily work, and you’ll help