Customer Support & Operations Specialist

Egym; Greater London; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Hybrid Working

26 days vacation

On-site gym

Mentoring program

Annual workation

Private health insurance

Discounts

Job summary

Hussle, now part of EGYM Wellpass, based in London, invites results-driven customer support professionals to join a fast-paced Operations team. You will handle emails, calls, and chats, resolve account and billing issues, and advocate for customers while contributing to process improvements and strategic projects.

You will collaborate cross-functionally, maintain records, and help develop self-service resources as part of a growing fitness tech company in the UK.

Qualifications

• Minimum 2 years in customer service.
• Excellent written and verbal communication skills.
• Organizational skills with ability to manage multiple tasks.
• Detail-oriented with accuracy in interactions and records.
• Positive attitude and genuine interest in health and fitness.

Responsibilities

• Provide professional, empathetic assistance via email, phone, and chat.
• Troubleshoot account and billing issues to resolve problems quickly.
• Escalate feedback to drive product improvements.
• Maintain accurate records and follow guidelines while improving processes.
• Contribute to self-service resources and support senior management with projects.

Skills

Multichannel support

Problem solving

Customer advocacy

Operational excellence

Attention to detail

Tools

Zendesk

Intercom

Job description

Hussle, now part of EGYM Wellpass, based in London, invites results-driven customer support professionals to join a fast-paced Operations team. You will handle emails, calls, and chats, resolve account and billing issues, and advocate for customers while contributing to process improvements and strategic projects.

You will collaborate cross-functionally, maintain records, and help develop self-service resources as part of a growing fitness tech company in the UK.