Customer Experience Specialist — Fast-paced Ops Support

R.A.D; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Generous employee allowance

Family/friends discount

Power of Movement allowance

Office gym

Cycle to Work

Job summary

R.A.D is seeking a Customer Service Specialist (Ops Support) to deliver exceptional experiences for our growing customer base from the UK. You will handle inquiries, guide customers through returns, and support order processing while aligning with our brand voice.

You will work with the Ops team to improve processes, manage data entry, and keep accurate records across systems. A genuine passion for fitness or sport is a plus.

Qualifications

• Proven excellence in customer communication, especially email.
• Familiar with Shopify or quick to learn backend tasks.
• MS Office proficiency for data entry and reporting.
• Attention to detail in order handling and records.

Responsibilities

• Engage with customers in an authentic R.A.D tone across channels.
• Ensure every customer feels like priority, delivering high‑quality service.
• Answer queries and manage pre/post‑sales inbounds and orders.
• Provide product/brand expertise and assist with returns and exchanges.
• Assist in creating and seeding customer orders; support order processing.
• Suggest process improvements and automation to streamline ops.
• Manage workload with launches and busy periods; support CS Manager and Ops leads.

Skills

Excellent communication

Shopify familiarity

Gorgias know‑how

MS Office

Attention to detail

Tools

Shopify

Gorgias

MS Office

Job description

R.A.D is seeking a Customer Service Specialist (Ops Support) to deliver exceptional experiences for our growing customer base from the UK. You will handle inquiries, guide customers through returns, and support order processing while aligning with our brand voice.

You will work with the Ops team to improve processes, manage data entry, and keep accurate records across systems. A genuine passion for fitness or sport is a plus.