Customer Support Officer

Red Recruitment; Taunton; Presencial; GBP 28 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Taunton location

Company pension

Cycle to work

Private medical insurance

Health & wellbeing

Life insurance

On-site parking

Employee discount

Store discount

Referral programme

Food discounts

Company events

Additional leave

Resumo da oferta

Red Recruitment is recruiting a Customer Support Officer in Taunton for a not-for-profit private health-care provider, recognised as a Which? 'Recommended Provider' for private medical insurance.

The role centres on delivering top-tier customer service by handling high-volume inbound calls and guiding customers to appropriate medical professionals. The position offers a permanent contract, 37 hours weekly, in-office hours 8am–7pm (Mon–Fri) and 9am–12pm Saturdays, with benefits and career

Qualificações

• You should be passionate about delivering the highest level of customer service.
• You will need previous experience in a telephone-based role.
• Being resilient is required for a fast-paced environment and complex calls.
• You will need to be confident with excellent communication skills.
• You should feel comfortable working independently as well as part of a team.

Responsabilidades

• Being the first point of contact for all customer enquiries.
• Answering high-volume inbound calls.
• Registering claims and helping customers find the right medical professional.

Conhecimentos

Customer service

Telephone experience

Resilience

Communication skills

Independent work

Teamwork

Descrição da oferta de emprego

Customer Support Officer

Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.

Benefits and Package for a Customer Support Officer

• Salary: £27,810 per annum, rising to £28,840 following the probationary period. With the opportunity to progress to over £34,000.
• Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
• Contract Type: Permanent
• Location: Taunton
• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Store discount

Key Responsibilities of a Customer Support Officer

• Being the first point of contact for all customer enquiries
• Answering high-volume inbound calls
• Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
• Delivering the highest level of customer service

Key Skills and Experience of a Customer Support Officer

• You should be passionate about delivering the highest level of customer service
• You will need to have previous experience working in a telephone-based role
• Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
• You will need to be confident with fantastic communication skills
• You should also feel comfortable working independently as well as part of a team