Customer Support Officer

Essential Employment; Sutton-in-Ashfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Support Officer to deliver exceptional service at their depot. This full-time role involves welcoming visitors, managing security protocols, and responding to customer inquiries through multiple channels. Ideal candidates will possess strong communication skills and a commitment to providing a safe and welcoming environment. Join a dynamic team where your contributions will enhance customer experiences and operational efficiency. This temporary contract offers a competitive hourly rate, making it a great opportunity for those looking to make a positive impact in customer service.

Qualifications

• Experience in customer service roles, especially in a reception or front-facing position.
• Ability to handle customer queries through various channels.

Responsibilities

• Provide professional customer service at the depot reception.
• Process payments and manage visitor access.

Skills

Customer Service

Communication

Security Procedures

Payment Processing

Job description

Customer Support Officer needed in Kirkby, £12.59ph PAYE - Reference: RQ1513268

1. Provide professional and welcoming customer service at the depot reception, including informing MOT, Taxi customers, and visitors of site safety instructions, signing them in, and issuing temporary visitor passes.
2. Operate the security barrier system, ensuring visitors receive clear instructions for entering the site.
3. Process post, face-to-face card payment transactions, and stationary deliveries to Neighbourhoods and Environment.
4. Respond to customer service queries via telephone, email, or digital media channels.

This is a full-time role on a temporary contract basis.

If interested, please apply on our website with your CV, or email it to [e-mail] quoting the reference number.

Essential Employment acts as an Employment Business for this vacancy and is an Equal Opportunities Employer.

All roles may be subject to pre-employment checks, including references, so please be prepared.

Due to high application volumes, we may not respond to all unsuccessful applications. However, you will be contacted by phone if your CV progresses to the next stage.

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