Customer Support Officer

SUEZ; England; On-site; GBP 25,000; Full time

Job summary

Join SUEZ as a vital part of the customer service team, where you'll be responsible for managing client relationships and ensuring satisfaction. This permanent position involves proactive communication, resolving issues, and upselling services to enhance customer retention. Be a part of a sustainable future with a company that values respect, team spirit, and environmental commitment.

Benefits

Flexible working arrangements

Comprehensive health and wellness programs

Opportunities for career advancement

Continuous learning and development opportunities

Qualifications

• Excellent customer service and communication skills required.
• Ability to manage customer relations and upselling opportunities.

Responsibilities

• Manage 'customer at risk' process and ensure timely resolutions.
• Record and maintain customer churn trends.
• Promote services and support retentions team during upselling campaigns.

Skills

Customer Service

Communication Skills

Negotiation

Job description

Contract type Permanent

Working Pattern Full time

Location based Morden

Hours per week 40

Dates that interviews will take place W/C 16th June 2025

Salary £24,932.00

Summary of vacancy

Do you have excellent customer service and communication skills?

Would you like to bring this to a company committed to a greener UK?

At Suez, we’re committed to making our world a more sustainable place – a highly complex challenge. That’s why we need diverse and inspirational individuals to help us move forward. If you’re ready to shape the future, collaborate, and drive positive change, we want you on our team. Join us to unleash your talent and help us achieve our shared goals.

About The Role

What will I be doing?

Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.

This Will Involve

• Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio – ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.
• Making sure profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
• To record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.
• Manage branches priority list, making recommendations where / when necessary.
• Promote our services, support the retentions team during upselling campaigns.
• Management of the regions age debt, on stop list and liaising with effected customers.
• Liaise with functional departments that may impact on customer relations / retention.
• Recognise where customers may be at risk and upselling opportunities within the regional portfolio.
  
  

You'll manage the three month hand over of accounts from FSE to the retentions team and we'll need you to keep up to date with current costs and prices required for collection services, so you can better support the retentions team and customer, strengthening the relationship with SUEZ by coordinating regular contact with the customer by means of newsletters and territory management.

Who We Are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.

Job Description CSO_Roles_and_responsibilities.pdf

Closing Date 16/06/2025

Once we have sufficient applicants we withhold the right to close job vacancies early.