Business Support Officer

Bath & North East Somerset Council; Keynsham; On-site; GBP 22,000 - 27,000; Part time

Job summary

Bath & North East Somerset Council is seeking a dedicated Business Support Officer to join the Clean Air Zone enforcement team. This role involves handling customer inquiries, administrative tasks, and supporting services aimed at improving air quality in the area. Ideal candidates will possess strong communication skills and a commitment to delivering excellent customer service while working flexibly within a motivated team.

Qualifications

• Ability to work under pressure and manage customer complaints.
• Strong communication and IT skills are essential.
• Self-motivated with initiative and team player attitude.

Responsibilities

• Handle customer complaints and queries related to the Clean Air Zone.
• Support enforcement processes and perform office administration tasks.
• Assist Parking and Highways services as needed.

Skills

Customer service

Communication skills

IT skills

Teamwork

Personal resilience

Job description

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At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

This is a Fixed-Term vacancy with a provisional end date: 01/05/2026

About The Team

In Bath and North East Somerset we are wholly committed to bringing cleaner air to our communities through the introduction of our Clean Air Zone in Bath.

The zone successfully launched in March 2021, setting the standard, and leading the way for the roll out of similar zones across England. Our zone was the first charging Clean Air Zone outside of London and initial indications are it is already beginning to have a positive effect on air quality.

We are a happy and motivated team who all work well together and support one another. We are flexible and creative in our approach allowing you room to learn new skills and are supportive towards your ongoing development.

Whether you’re working remotely or within our office setting you’ll have ongoing access to your peer support network.

About The Role

An opportunity has emerged for the recruitment of an additional Business Support Officer within the Clean Air Zone enforcement team handling all legislative processes required in the enforcing the Clean Air Zone and delivering its aims of improving the Air Quality with Bath.

You will be a point of contact for motorists and will handle customer complaints and queries with the aim of resolving them and providing excellent customer service. You will also handle office administration tasks and all aspects of enforcement processes.

This role will also involve supporting other services such as Parking and Highways.

For full information on the requirements of the role please see the role profile and role specific criteria.

About You

If you are someone who strives to deliver great customer service, has excellent communication skills as well as great IT skills, we’d like to hear from you.

You must be able to work under pressure, work well on your own and as part of the team; have personal resilience, initiative and be self-motivated.

You will be a strong team player and strive to uphold the Council’s vision and values through your work by being Bold, Empowered, Supportive and Transparent.

You’ll also need to work in accordance with both current legislation and our Council policies and procedures.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Leigh-Anne Hart, CAZ Operations Team Leader, [e-mail] or call 01225396189

Interview date: 15/07/2025

No Agencies Please.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
  
  

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

We are a Disability Confident Employer find out more at

Please note that this role is subject to a Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

We are unable to sponsor candidates for this role under the Home Office Tier 2 points-based system (skilled worker route), therefore you must be able to obtain and provide your own right to work in the UK’. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Should you be shortlisted you will be asked to bring your right to work documents with you to your interview so they can be copied and verified at that stage.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Government Administration

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