Customer Support Officer

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team in Bristol. This role offers the opportunity to engage directly with customers, managing their queries and ensuring a high level of service. You will play a crucial part in retaining clients and promoting services, all while working in a supportive environment that values your contributions. With a focus on professional development and personal fulfilment, this position is perfect for those looking to make a meaningful impact in the waste management sector. Join a team that is dedicated to innovative solutions and a sustainable future.

Qualifications

• Good interpersonal skills and a helpful attitude are essential.
• Previous administrative experience is advantageous but not essential.

Responsibilities

• Manage customer queries and requests as the first point of contact.
• Proactively handle customer retention and upselling opportunities.

Skills

Interpersonal Skills

Customer Relationship Management

Administrative Skills

Problem-Solving

Education

GCSE Maths

GCSE English

Job description

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When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore our planet’s natural capital for future generations. It’s a career that’s not only exciting, but full of opportunities as well as professional and personal fulfilment.

What will I be doing?

Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.

This will involve:

1. Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio – ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.
2. Ensuring profit margins are in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
3. Recording and maintaining all potential customer at risk branch churn, identifying and reporting any developing trends.
4. Promoting our services and supporting the retentions team during upselling campaigns.
5. Managing the region's aged debt, on stop list, and liaising with affected customers.
6. Liaising with functional departments that may impact customer relations and retention.
7. Recognising where customers may be at risk and identifying upselling opportunities within the regional portfolio.

You'll manage the three-month handover of accounts from FSE to the retentions team. We’ll also need you to stay updated on current costs and prices for collection services, to better support the retentions team and customers, and to strengthen relationships with SUEZ by coordinating regular contact through newsletters and territory management.

What are the requirements?

• Good interpersonal skills and a helpful attitude are essential, as you'll be resolving queries and problems. The role suits approachable, helpful individuals who communicate well.
• You need to be professional and efficient, capable of handling tasks swiftly and accurately.
• Previous administrative experience is advantageous but not essential. Building strong customer relationships is more important.
• GCSE Maths and English (or equivalent) are required.
• Knowledge of the waste management industry would be beneficial but is not obligatory.

Who we are

We value our employees’ contributions with development opportunities, wide-ranging benefits, and rewards that recognize their hard work. In a friendly, supportive environment, you’ll be inspired to grow and contribute to creating a better future for all.