Customer Support Officer - Rotations Team

Capital on Tap; Cardiff; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

Ein dynamisches Unternehmen im Finanztechnologiebereich sucht nach einem engagierten Kundenservicemitarbeiter, der kleine Unternehmen unterstützt. In dieser spannenden Rolle sind Sie die erste Anlaufstelle für unsere Kunden und helfen ihnen, ihre Geschäfte erfolgreich zu führen. Sie werden Probleme lösen, Anfragen bearbeiten und wertvolle Einblicke in die Verbesserung unserer Dienstleistungen geben. Das Unternehmen bietet ein unterstützendes und agiles Arbeitsumfeld, in dem Innovation und Eigenverantwortung gefördert werden. Wenn Sie leidenschaftlich daran interessiert sind, kleinen Unternehmen zu helfen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Private Gesundheitsversorgung

Weltweite Reiseversicherung

Jubiläumsbelohnungen

Pensionsplan mit Gehaltsopfer

28 Tage Urlaub plus Feiertage

Jährliches Lern- und Wohlfühlbudget

Erweiterter Elternurlaub

Fahrrad-Leasing-Programm

Saisonkarte-Darlehen

Hundfreundliche Büros

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice.
• Starke Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Erster Ansprechpartner für kleine Geschäftsinhaber.
• Probleme lösen und Unterstützung bieten, um den Erfolg der Kunden zu fördern.

Skills

Kundenservice Erfahrung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

CRM Erfahrung

Tools

CRM Software

Job description

We're Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world, and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

Check out the development opportunities in the Customer Support team.

This is an office-based role, with the Customer Support team working from our Cardiff City Centre Office. After passing the probation period, the requirement will be to work in the office 4 days a week, and 1 day from home.

What You'll Be Doing

You'll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we want to support them. You'll solve problems, fix issues, and provide assistance to help them succeed. Most importantly, you'll listen to our customers and understand how we can improve our services.

• Servicing customers via phone, emails, and chat
• Resolving inquiries promptly and professionally to ensure satisfaction
• Handling objections to clarify customer needs fairly
• Maintaining comprehensive knowledge of our products, services, and policies
• Identifying process improvements and suggesting enhancements for the customer experience
• Supporting vulnerable customers appropriately

Shifts

Working Monday to Saturday (1 Saturday every 5 weeks) between 8am-8pm. Shift patterns include:

• Week 1: 8am-4:30pm
• Week 2: 8am-4:30pm
• Week 3: 9am-5:30pm
• Week 4: 9am-5:30pm
• Week 5: 11:30am-8pm

We're Looking For

• At least 2 years of customer service experience
• Excellent communication skills, both verbal and written
• Experience using CRMs
• Strong problem-solving skills with a focus on resolutions
• Ability to handle high volumes of inquiries without compromising quality
• Ability to work independently and as part of a team in a fast-paced environment

Diversity & Inclusion

We welcome and encourage applications from all individuals who share our commitment to inclusivity. Join us in creating a workspace where authenticity thrives and everyone can excel.

Great Work Deserves Great Perks

We believe in balancing hard work with fun. Our office features amenities like a pool table, PlayStation, and office dogs, creating a space to relax and recharge. Perks include:

• Salary £25,000 + monthly bonuses
• Private Healthcare including dental and optical services
• Worldwide travel insurance
• Anniversary Rewards (£250, £500, £750, plus a 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme (up to 7% match)
• 28 days holiday plus bank holidays
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• Six free therapy sessions per year
• Dog-friendly offices
• Free drinks and snacks

Interview Process

• Initial 15-minute phone call with a Talent Team member
• Assessment day on 20th, 22nd, 27th, or 29th May (in person)
• Start date: 30th June 2025

Other Info

Check out our 'Top Tips' for interviews and stay updated on opportunities by following us on LinkedIn. For questions, email [e-mail].

Excited to work here? Apply!

If you'd like to grow your career with our fast-growing, profitable fintech, click apply. We aim to respond within 3 working days, or up to 5 during busy periods.