Customer Support Officer

TN United Kingdom; Exeter; On-site; GBP 30,000; Full time

Job summary

An innovative company is seeking a dedicated individual to join their team in Exeter. This role offers a unique opportunity to contribute to environmentally responsible solutions in water and waste management. As the first point of contact for clients, you will ensure high service levels and manage various administrative tasks efficiently. With a focus on building strong customer relationships, this position promises not only professional growth but also personal fulfillment in a supportive environment. Join a forward-thinking team and help create a better future for all.

Qualifications

• Good with people and able to resolve queries effectively.
• Previous admin experience preferred but not mandatory.

Responsibilities

• Liaising with customers to ensure high service levels.
• Handling requests and queries efficiently via phone and email.

Skills

Customer Service

Problem Solving

Administrative Skills

Communication

Education

GCSE Maths

GCSE English

Job description

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When you join SUEZ, you get more than a brand-new role.

Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore our planet’s natural capital for future generations. It’s a career that’s not only exciting, but full of opportunities as well as professional and personal fulfilment.

About the Role

• £30,000 basic salary + 3% Bonus + Benefits
• Based at our EnviroHub in Exeter
• Offered on a 13 Month Fixed Term Contract / Full Time
• 42.5 hours per week.

What will I be doing?

• Liaising with customers to ensure high service levels are maintained for our customers.
• You’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.
• Ensuring all admin is dealt with quickly and efficiently, in line with our procedures.
• This includes arranging services, confirming service delivery, and verifying billing details and invoices for payment, via phone and email.

What are the requirements?

• You need to be good with people, approachable, helpful, and able to resolve queries and problems effectively.
• Professional and efficient, ready to handle tasks swiftly and accurately.
• Previous admin experience is preferred but not essential; building strong customer relationships is more important.
• GCSE Maths and English (or equivalent).
• Knowledge of the waste management industry is a plus but not mandatory.

Who we are

We value our people and offer development opportunities, wide-ranging benefits, and rewards. Join a friendly, supportive environment where you can grow and contribute to creating a better future for all.