Customer Support Manager

Railor; Greater London; On-site; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Ownership from day one

Competitive base + uncapped commission

Fintech domain expertise

Job summary

Railor in London seeks a Sales Manager to own new business end-to-end, from prospecting to closing with mid-market clients needing robust financial infrastructure.

You will build the sales function, run discovery calls and demos, and collaborate with marketing and account management to ensure strong client onboarding. This is a hands-on role with uncapped commission and high growth potential.

Qualifications

• 3+ years in B2B sales, preferably fintech/payments/EMI-PSP environments.
• Proven track record of hitting revenue targets.
• Strong understanding of payment infrastructure (IBANs, FX, card programs).
• Consultative selling skills—map complex financial products to business problems.
• Comfortable working independently and building process from the ground up.
• Excellent written and verbal communication skills.

Responsibilities

• Own the full sales cycle—from first outreach to signed contract.
• Identify and qualify new opportunities across target verticals (e-commerce, fintech, iGaming, etc).
• Build and manage a pipeline of mid-market and enterprise prospects.
• Run discovery calls and product demos tailored to each use case.
• Collaborate with the Account Management team for smooth handoff and onboarding.
• Work with Marketing to align on messaging, ICP, and lead generation campaigns.
• Represent Railor at events, conferences, and networking opportunities.
• Maintain accurate CRM records and report on pipeline health and forecasts.

Skills

B2B sales

Fintech sales

Consultative selling

CRM management

Independent work

Tools

HubSpot CRM

Job description

About the role

As Sales Manager at Railor, you’ll be the first dedicated sales hire, which means you’re not stepping into a playbook, you’re writing one. You’ll own new business end-to-end: identifying the right prospects, running the conversations, and closing deals with mid-market companies that need real financial infrastructure to operate globally.

Responsibilities

• Own the full sales cycle – from first outreach to signed contract


• Identify and qualify new business opportunities across target verticals (e-commerce, fintechs, iGaming, Professional Services, etc)


• Build and manage a pipeline of mid-market and enterprise prospects


• Run discovery calls and product demos tailored to each prospect’s use case


• Collaborate with the Account Management team to ensure a smooth handoff and strong client onboarding


• Work closely with Marketing to align on messaging, ICP, and lead generation campaigns


• Represent Railor at industry events, conferences, and networking opportunities


• Maintain accurate CRM records and report on pipeline health, forecasts, and conversion metrics

Requirements

• 3+ years in B2B sales, preferably in fintech, payments, banking, or EMI/PSP environments


• Proven track record of hitting and exceeding revenue targets


• Strong understanding of payment infrastructure – IBANs, FX, or card programmes


• Consultative selling skills – able to map complex financial products to real business problems


• Comfortable working independently and building process from the ground up


• Excellent communication skills, written and verbal

Nice to Have

• Experience selling to founders and financial executives


• Familiarity with KYB/KYC compliance processes and how they affect sales cycles


• Network in e-commerce, fintech or iGaming


• Background in early-stage or high-growth fintech environments

You’ll Fit In If You

• Pick up the phone without being asked


• Know the difference between a feature and a business outcome – and sell the outcome


• Move fast without waiting for a perfect playbook

What We Offer

• Ownership from day one. You’ll build the sales function, not inherit a script.


• Deep domain expertise around you. A team that knows B2B finance inside out – and closes with it.


• Competitive base + uncapped commission. Early stage means real upside.


• Grow with the company. The ceiling here is high.