Customer Support & Field Service Scheduler

JBT Marel Corporation; Adlington; Híbrido; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday allowance

Healthcare

Pension

Hybrid working

Resumo da oferta

JBT Marel is seeking a Coordinator, Customer Support Admin in Adlington, UK. The role focuses on coordinating field service activities, liaising with service engineers, and maintaining accurate records to ensure high levels of customer satisfaction.

You will manage schedules, communicate with customers, and prepare reports. The position offers a 40-hour working week, with a hybrid working environment and opportunities for professional growth within a global technology leader in food processing.

Qualificações

• Strong ability to manage schedules and coordinate multiple activities effectively.
• Excellent verbal and written communication skills for interacting with customers and colleagues.
• Precision in maintaining records and managing service schedules.
• Commitment to delivering high levels of customer satisfaction.
• Ability to work well with others and support the service team.

Responsabilidades

• Coordinate and schedule field service activities, ensuring timely deployment of service engineers.
• Manage service calendars and allocate resources based on priority and availability.
• Serve as the primary point of contact for customers regarding service inquiries, scheduling, and follow-up.
• Maintain clear and professional communication with customers to ensure their needs are understood and addressed.
• Liaise with service engineers to communicate job details, customer requirements, and any special instructions.
• Ensure service engineers are adequately prepared for their assignments.
• Maintain accurate records of service activities, customer interactions, and engineer schedules.
• Prepare reports on service performance, identifying areas for improvement.
• Handle quoting and invoicing for service activities, ensuring accuracy and timely processing.
• Address and resolve customer complaints or service issues, escalating to management as necessary.
• Identify opportunities for improving service coordination processes and implement changes to enhance efficiency.
• Assist in managing inventory levels of spare parts and tools to ensure availability for service activities.
• Ensure all service activities comply with statutory and Proseal-specific health and safety requirements.

Conhecimentos

Schedule management

Customer service

Communication

Record-keeping

Team collaboration

Descrição da oferta de emprego

JBT Marel is seeking a Coordinator, Customer Support Admin in Adlington, UK. The role focuses on coordinating field service activities, liaising with service engineers, and maintaining accurate records to ensure high levels of customer satisfaction.

You will manage schedules, communicate with customers, and prepare reports. The position offers a 40-hour working week, with a hybrid working environment and opportunities for professional growth within a global technology leader in food processing.