Customer Support Executive – Partner & Operations

Citrus Recruit; United Kingdom; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28,000

Holiday: 25 days, additional birthday 

Buy annual leave scheme

Death in Service

Critical illness

Private Healthcare

Auto-enrolment Pension

Enhanced Maternity & Paternity pay

Job summary

Citrus Recruit is seeking a Customer Support Executive for a well-established organisation delivering across the UK. You will act as a vital link between dealer partners, retail customers and internal teams to ensure a seamless customer journey from start to finish.

This role requires strong communication, attention to detail and a proactive approach to enquiries, with a focus on delivering first-class support and building lasting relationships.

Qualifications

• Experience in customer service or sales support.
• Excellent verbal and written communication.
• Strong organisational skills and ability to manage multiple priorities.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).

Responsibilities

• Provide exceptional support to dealer partners, retail customers, account managers, and internal stakeholders.
• Process sales contracts and documentation accurately within agreed service levels.
• Respond to customer and dealer enquiries via telephone, email, and digital communication channels, recording all information accurately.
• Act as a key user and manage and administer multiple operational systems in line with company procedures and policies.
• Build and maintain strong relationships with existing dealer partners and prospective new partners.
• Develop a thorough understanding of the company's products and services to provide informed support and guidance.
• Undertake additional administrative and support tasks as required.

Skills

Customer service

Customer support

Sales support

Administrative experience

Tools

Microsoft Office

Outlook

Excel

Word

Teams

Job description

Citrus Recruit is seeking a Customer Support Executive for a well-established organisation delivering across the UK. You will act as a vital link between dealer partners, retail customers and internal teams to ensure a seamless customer journey from start to finish.

This role requires strong communication, attention to detail and a proactive approach to enquiries, with a focus on delivering first-class support and building lasting relationships.