Customer Support Executive (CSE) Welham Green

SAGA Truck & Van; Hatfield; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus scheme

24 days Annual leave + bank holidays

Simply Health

Staff referral scheme

Enhanced Maternity and Paternity Leave

Employee Assistance Programme (EAP)

Job summary

SAGA Truck & Van is a leading Mercedes-Benz distributor in the United Kingdom with a network across Kent, Essex, Hertfordshire, and East England. The role involves administrative duties including CORs, POs, invoicing, forecasting, deliveries, and liaison with customers and suppliers.

We value attention to detail, organisational skills, and strong communication. A valid driving licence and MS Office proficiency are essential for coordinating site visits and documents.

Qualifications

• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Valid driving licence is required.
• Proficient in Microsoft Office applications.

Responsibilities

• Requesting CORs for signing and invoices.
• Raising Purchase Orders (Pos).
• Updating Lease Link orders and associated documentation (PDI, invoices, AFRL etc).
• Completing weekly forecasts.
• Organising deliveries.
• Monitoring the progress of builds or conversions.
• Mercedes Me-Fleet.
• Ensuring correct paperwork for third party contractors to attend site.
• Sending customer invoices for payment & paperwork for signing.
• Checking in vehicles arriving onsite.
• Conducting stock checks and supporting audits.
• Liaising with customers, third parties and Sales Executives.
• Dealing with invoice and credit queries from suppliers and customers.
• Chasing debt.
• Flexibility to support ad-hoc tasks as required.

Skills

Attention to detail

Organisational skills

Communication skills

Independent worker

Team player

Valid Driving Licence

Tools

Microsoft Office

Job description

Description De L'offre D'emploi

SAGA Truck & Van

is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.

The SAGA Mercedes-Benz Story

The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue.

Your Responsibilities

• Requesting CORs for signing and invoices
• Raising Purchase Orders (Pos)
• Updating Lease Link orders and associated documentation (PDI, invoices, AFRL etc)
• Completing weekly forecasts
• Organising deliveries
• Monitoring the progress of builds or conversions
• Mercedes Me-Fleet
• Insuring we have correct paperwork for third party contractors to attend site
• Sending customer invoices for payment & paperwork for signing
• Checking in vehicles arriving onsite
• Conducting stock checksSupporting audits
• Liaising with customers, third parties and Sales Executives
• Dealing with invoice and credit queries from suppliers and customers
• Chasing debt
• Flexibility to support ad-hoc tasks as required

Joining SAGA Truck And Van Means

• Representing “the star,” an international luxury car brand
• Promoting vehicles with the latest technologies
• Benefiting from career opportunities within a fast-growing group
• Joining a family-owned group with strong values and collaborating with passionate people
• Participating in regular internal events that promote team cohesion (seminars, incentives, parties…)
• Enjoying many other benefits:

Benefits

• Pay date: 25th of each month
• Discretionary bonus scheme
• 24 days Annual leave plus bank holidays
• Simply Health
• Staff referral scheme
• Enhanced Maternity and Paternity Leave
• Employee Assistance Programme (EAP)

RCM

SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively—first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France’s Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix.

Pré-requis du poste

What We Are Looking For

• Excellent attention to detail and accuracy
• Strong organisational and time management skills
• Strong communication skills, both verbal and written
• Ability to work independently and as part of a team
• Valid Driving Licence
• Proficient in Microsoft Office applications