Customer Support Executive

Mars; Waltham on the Wolds; Hybrid; GBP 307,000 - 319,000; Part time

Benefits offered by this job

Private healthcare

Equal parental leave

Generous pension

Life assurance (4x salary)

Gym membership

Wellbeing support

Annual leave 24–32 days

Job summary

Mars is seeking a part-time Associate in Waltham on the Wolds to support invoice and spend management, NPD activities, and customer administration. You will collaborate with account teams and planners to ensure smooth day-to-day operations, leveraging strong Excel, analytics, and communication skills.

The role offers hybrid working, 3 days per week, a fixed-term contract of 18 months, and a competitive package with a bonus and comprehensive benefits.

Qualifications

• Part-time role, 3 days per week.
• Experience with invoice processing and spend management is desirable.
• Strong Excel, PowerPoint, and Word skills required.

Responsibilities

• Manage invoice processing and spend administration activities.
• Provide general administrative support to customer-facing teams.
• Maintain accurate records and reports to support operations.
• Prepare and analyse data using Excel and other business systems.
• Build relationships with internal teams and external stakeholders.

Skills

Excel

PowerPoint

Word

Attention to detail

Stakeholder communication

Analytical skills

Organisation

Prioritisation

Own transport

Tools

Microsoft Excel

PowerPoint

Job description

Waltham – Hybrid working

£27,500– £28,600 Pro rata, DOE

+ Performance Bonus & Exceptional Benefits

Hours: Part Time – 3 days per week

Fixed Term Contract – 18 Months

Why Join Us?

We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way.

What’s in it for you?

• Private healthcare + equal parental leave
• Generous pension (up to 9% contribution)
• Life assurance (4x salary)
• Gym membership & wellbeing support
• Annual leave starting at 24 days, rising to 32 with service

The Role

Support invoice and spend management, New Product Development (NPD) activities, and customer administration. Working closely with a range of stakeholders, you will help ensure the efficient delivery of day-to-day operations through strong analytical, communication, and organisational skills

Working with account teams and sales planners to support creation of a robust promotional forecast. Review and analyse EPOS to make recommendations for future forecast and input forecast changes into promotional planning system.

What We’re Looking For

• Excellent attention to detail and the ability to build strong working relationships across a variety of teams.
• Advanced proficiency in Microsoft Excel, along with strong working knowledge of PowerPoint and Word.
• Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
• A structured, proactive approach to work, with the ability to prioritise tasks, manage competing demands, and work independently.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for process improvement.
• Own transport is essential due to location

Key Responsibilities

• Manage invoice processing and spend administration activities, ensuring accuracy, compliance, and timely resolution of any discrepancies.
• Provide general administrative support to customer‑facing teams, ensuring the timely completion of requests and effective stakeholder communication.
• Maintain accurate records, reports, and documentation to support business operations and decision‑making.
• Prepare and analyse data using Excel and other business systems to provide insights and support operational activities.
• Build strong relationships with internal teams and external stakeholders to ensure effective collaboration and service delivery.
• Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance efficiency.

What You Can Expect from Mars

• Work alongside 130,000+ Associates worldwide guided by our Five Principles
• Be part of a purpose-driven company shaping “the world we want tomorrow”
• Access world-class training & development from day one
• Join a company with an industry-leading salary and benefits package