Customer Support Executive

Royal Canin USA Inc; Waltham; Híbrido; GBP 28.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

Pension (up to 9% contribution)

Life assurance (4x salary)

Gym membership & wellbeing support

Annual leave 24–32 days

Descripción de la vacante

Mars is recruiting for a part-time position based in Waltham with hybrid working arrangements. You will support invoice processing, spend management, and NPD-related activities while coordinating with multiple stakeholders to ensure smooth day-to-day operations.

The role emphasizes analytical skills, strong Excel and Office suite proficiency, and the ability to manage multiple tasks in a fast-paced environment. Excellent communication is required.

Formación

• High attention to detail with ability to build relationships across teams.
• Strong Excel skills and proficient in Office suite (PowerPoint/Word).
• Structured, proactive approach with goal-driven mindset.
• Analytical thinker with problem-solving capabilities.

Responsabilidades

• Manage invoice processing and spend administration with accuracy.
• Provide admin support to customer-facing teams and stakeholders.
• Maintain records and prepare data analyses in Excel and other systems.
• Collaborate with internal and external teams to ensure efficient operations.
• Support continuous improvement and process efficiency initiatives.

Conocimientos

Attention to detail

Stakeholder management

Analytical thinking

Problem-solving

Proactiveorganisation

Herramientas

Microsoft Excel

PowerPoint

Word

Descripción del empleo

Job Description:

Waltham – Hybrid working
£27,500– £28,600 Pro rata, DOE
+ Performance Bonus & Exceptional Benefits

Hours: Part Time – 3 days per week

Fixed Term Contract – 18 Months

Why Join Us?

We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate , you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way.

What’s in it for you?

• Private healthcare + equal parental leave
• Generous pension (up to 9% contribution)
• Life assurance (4x salary)
• Gym membership & wellbeing support
• Annual leave starting at 24 days, rising to 32 with service

The Role

Support invoice and spend management, New Product Development (NPD) activities, and customer administration. Working closely with a range of stakeholders, you will help ensure the efficient delivery of day-to-day operations through strong analytical, communication, and organisational skills

Working with account teams and sales planners to support creation of a robust promotional forecast. Review and analyse EPOS to make recommendations for future forecast and input forecast changes into promotional planning system.

What We’re Looking For

• Excellent attention to detail and the ability to build strong working relationships across a variety of teams.
• Advanced proficiency in Microsoft Excel, along with strong working knowledge of PowerPoint and Word.
• Excellent interpersonal and communication skills , with the ability to engage effectively with stakeholders at all levels.
• A structured, proactive approach to work , with the ability to prioritise tasks, manage competing demands, and work independently.
• Strong analytical and problem-solving skills , with the ability to interpret data and identify opportunities for process improvement.
• Own transport is essential due to location

Key Responsibilities

• Manage invoice processing and spend administration activities, ensuring accuracy, compliance, and timely resolution of any discrepancies.
• Provide general administrative support to customer-facing teams, ensuring the timely completion of requests and effective stakeholder communication.
• Maintain accurate records , reports, and documentation to support business operations and decision-making.
• Prepare and analyse data using Excel and other business systems to provide insights and support operational activities.
• Build strong relationships with internal teams and external stakeholders to ensure effective collaboration and service delivery.
• Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance efficiency.

What You Can Expect from Mars

• Work alongside 130,000+ Associates worldwide guided by our Five Principles
• Be part of a purpose-driven company shaping “the world we want tomorrow”
• Access world-class training & development from day one
• Join a company with an industry-leading salary and benefits package