Customer Support Executive

Ivee; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ivee is seeking a Customer Support Executive for a leading hospitality group in Edinburgh on a 6-month fixed-term contract. This full-time role involves providing essential support to pub operators and maintaining accurate records, making it ideal for those with a background in customer service. The position offers flexible working conditions and opportunities to contribute to process improvements.

Benefits

Annual bonus

Company-funded private medical healthcare

Double-matched pension (up to 10%)

35 days holiday

Monthly case of drinks

Unique L&D opportunities

Qualifications

• Previous experience in customer service or administration is essential.
• Strong communication and relationship-building skills are needed.
• High attention to detail and accuracy in data handling.

Responsibilities

• Provide first-line support to pub operators and internal teams.
• Maintain accurate back-of-house administration and database records.
• Lead the Change of Lessee (COL) process including SAP data entry.

Skills

Customer service experience

Strong communication

Attention to detail

Fast-paced work

Job description

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A leading hospitality group is hiring a Customer Support Executive (known internally as a Just Add Talent Executive) to join their Star Pubs team on a 6-month fixed-term contract. This full-time role is based in central Edinburgh and offers a blend of administrative support, customer service, and relationship management—ideal for someone who enjoys a varied, people-focused role.

You’ll be the first point of contact for pub operators and internal departments, ensuring outstanding support via phone and email. You’ll also manage critical processes such as system updates and supplier coordination, playing a key role in business continuity.

Key Responsibilities:

• Provide first-line support to operators and internal teams
• Maintain accurate back-of-house administration and database records
• Lead the Change of Lessee (COL) process, including SAP data entry and supplier coordination
• Manage payment processing and assist with escalations
• Identify and contribute to ongoing process improvements

Skills & Experience Required:

• Previous experience in customer service or administration
• Strong communication and relationship-building skills
• High attention to detail and accuracy in data handling
• Comfortable working in a fast-paced environment and juggling multiple tasks
• Confident with phone-based communication and professional email writing

Salary & Benefits:

• Annual bonus
• Company-funded private medical healthcare
• Double-matched pension (up to 10%)
• 35 days holiday (including trading options)
• Monthly case of drinks (low/no alcohol options available)
• Unique L&D opportunities and retail discounts

Please press apply to access the full job description and apply for this role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Food and Beverage Services

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