Customer Support Executive

GoReport; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Executive, where you will play a vital role in enhancing customer satisfaction through effective communication and technical troubleshooting. This position offers the opportunity to work with innovative software solutions, while collaborating with various departments to ensure a seamless customer experience. If you are passionate about delivering exceptional service and eager to grow within a dynamic team, this role is perfect for you. Embrace the chance to contribute to a company that values collaboration and continuous improvement, making a real impact in the built environment industry.

Qualifications

• Minimum 2+ years in Customer Support, ideally in tech/software.
• Customer-centric mindset with a passion for service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Diagnose and resolve technical issues reported by customers.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

CRM Software

Microsoft Office

Education

Experience in Customer Support

Tech/SaaS Business Experience

Tools

CRM Systems

Helpdesk Software

Job description

GoReport is a leading provider of digital data capture and reporting software designed specifically for the built environment. Our solutions help professionals in construction, surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently.

As part of our growing team, you’ll be joining a company that values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers.

As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for;

First Line Customer Assistance

• Respond to inbound customer inquiries via phone, email and live chat promptly and professionally, redirecting to team members where needed
• Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer

Technical Troubleshooting

• Diagnose and resolve technical issues reported by customers, documenting and redirecting to team members within Operations or Technical team where necessary

Product Knowledge & Feedback Collection

• Become an expert in the GoReport product and stay up-to-date with the latest features and updates to provide informed and helpful assistance to customers
• Gather customer feedback to communicate to our product development team to ensure continuous improvement

Documentation

• Contribute to the development of and updates to customer support documentation to assist customers in finding answers to common queries independently

Cross-functional Collaboration

• Collaborate with other departments including Sales and Product Development to address customer needs and provide a seamless customer experience

Qualifications:

• Minimum 2+ years experience working within a Customer Success or Customer Support role, ideally within a tech/software-as-a-service business.
• Customer-centric mindset with a passion for delivering exceptional customer service and ensuring customer satisfaction
• Approach challenges with a solution orientated approach and a team spirit
• Ability to react quickly and effectively when dealing with challenging situations
• Produce consistently high quality, accurate work even whilst under pressure
• Excellent written and personal communication skills. Ability to explain technical concepts in a clear and concise manner
• Flexible and willing to adapt as part of a fast-changing company
• Proficient IT skills in using Microsoft Office software.
• Understanding of using CRM, Helpdesk or other business software solutions
• Desire and commitment to grow you career

Application Process

• 1 st Round: Initial phone screening
• 2 nd Round: Panel Interview & Task with Hiring Manager and Team Members
• 3 rd Round: Final interview with CEO

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Software Development

Referrals increase your chances of interviewing at GoReport by 2x

Get notified about new Customer Support Executive jobs in United Kingdom.

Senior Manager, Customer Success - Strategic

London, England, United Kingdom 1 week ago

Technical Customer Services Team Manager UKI, Nordic & CEE

Italian- Customer Success Manager: Program Specialist

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

Glasgow, Scotland, United Kingdom 4 days ago

Edinburgh, Scotland, United Kingdom 4 days ago

Manchester, England, United Kingdom 4 days ago

Enterprise Account Executive - Finance Automation

London, England, United Kingdom 3 months ago

Mid-Market Account Executive (UK Market)

Mid-Market Account Executive (Baltics Market)

Mid-Market Account Executive (Romanian Market)

Glasgow, Scotland, United Kingdom 2 weeks ago

Mid-Market Account Executive (Benelux Market)

Global Data Center Security Systems Service Manager

Mid-Market Account Executive (Polish Market)

London, England, United Kingdom 2 weeks ago

Wilmslow, England, United Kingdom 2 months ago

Mid-Market Account Executive (German Market)

Cumbria, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.