Customer Support Executive

Wolseley Group; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24 days annual leave

Pension matched up to 9%

Bonus potential

Healthcare

Cycle to Work

Discounts

Job summary

Ideal Bathrooms, part of the Wolseley Group, is seeking a Customer Service Executive in Milton Keynes for a 12-month fixed-term contract. You will handle high-volume calls, process orders, and keep customers informed with accurate updates while delivering friendly, professional support.

The role offers a competitive salary with bonus and a comprehensive benefits package, plus hybrid working after probation.

Qualifications

• Strong, confident customer service skills for phone support.
• Experience in a call centre or customer-facing retail role.
• Strong organizational skills and ability to multitask.
• Familiarity with Mitel, Cisco or 8x8 telephony systems.
• Attitude and willingness to learn; industry background helpful but not required.

Responsibilities

• Manage high-volume inbound and outbound calls in a fast-paced call-centre environment.
• Process and chase orders across multiple channels, check stock, pricing.
• Provide timely updates on deliveries, product information and returns.
• Adhere to telephony standards and office procedures.
• Keep product knowledge and system processes up to date.

Tools

Mitel

Cisco

8x8

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Customer Service Executive – Ideal Bathrooms – Milton Keynes

12-month Fixed Term Contract

So, who are we?

We are Ideal Bathrooms, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do - and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary, there are also benefits on tap – including 24 days of annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), enhanced maternity & paternity cover, potential to earn bonuses, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Service Executive based in Milton Keynes

you’ll be responsible for:

• Managing high‑volume inbound and outbound calls in a fast‑paced call‑centre environment, supporting customers and end users with clear, professional query resolution.

• Processing and chasing orders across multiple channels, checking stock, availability and pricing, and ensuring every interaction is accurately recorded in our systems.

• Providing timely updates on deliveries, product information and returns, giving customers correct and relevant information at every stage.

• Following set telephony standards, office procedures, and call‑handling expectations to maintain a smooth and reliable service.

• Keeping product knowledge, promotions, and system processes up to date to ensure confident, consistent customer support.

This is a full-time, permanent role working Monday to Friday, 40 hours per week, 09:00 AM - 5:30 PM. Note: during training, the shift pattern will be 8:00 AM - 4:30 PM. Hybrid working is available once the probation period is complete, with a typical split of 3 days in the office and 2 days remote.

And here’s what we’d like you to have:

• Strong, confident customer service skills with the ability to support customers over the phone in a fast‑paced, call‑centre style environment.

• Previous experience in a call centre or customer‑facing retail role, with the resilience to handle high call volumes and varied queries.

• Comfortable working quickly and staying organised — able to juggle calls, queries, order updates and system notes without losing accuracy.

• Familiarity with telephony systems such as Mitel, Cisco or 8x8 would be a real advantage, though not essential.

• An industrial or trade‑related background is helpful but not required - we’re more interested in your attitude, communication style and willingness to learn.