Customer Support Executive

wolseleyuk; Milton Keynes; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

24 days annual leave

Pension matched up to 9%

Bonuses

Healthcare

Job summary

Ideal Bathrooms, part of the Wolseley Group, in Milton Keynes is seeking a Customer Service Executive for a 12-month fixed-term contract. The role covers high-volume calls, order processing and delivering clear, professional resolutions to customers.

The full-time role is 40 hours per week, Monday to Friday, 09:00 AM - 5:30 PM. During training, hours are 8:00 AM - 4:30 PM, with hybrid working available after probation (3 days in office, 2 days remote).

Qualifications

• Strong customer service skills for phone-based support.
• Experience in call centre or customer-facing retail role.
• Ability to juggle calls and maintain accuracy.
• Familiarity with telephony systems (Mitel, Cisco, 8x8) advantageous.

Responsibilities

• Managing high-volume inbound and outbound calls in a fast-paced call-centre environment, supporting customers and end users with clear, professional query resolution.
• Processing and chasing orders across multiple channels, checking stock, availability and pricing, and ensuring every interaction is accurately recorded in our systems.
• Providing timely updates on deliveries, product information and returns, giving customers correct and relevant information at every stage.
• Following set telephony standards, office procedures, and call-handling expectations to maintain a smooth and reliable service.
• Keeping product knowledge, promotions, and system processes up to date to ensure confident, consistent customer support.

Skills

Customer service

Call center experience

Multichannel order processing

Organisational skills

Tools

Mitel

Cisco

8x8

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Customer Service Executive – Ideal Bathrooms – Milton Keynes

12-month Fixed Term Contract

So, who are we? We are Ideal Bathrooms, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including 24 days of annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), enhanced maternity & paternity cover, potential to earn bonuses, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Responsibilities

• Managing high‑volume inbound and outbound calls in a fast‑paced call‑centre environment, supporting customers and end users with clear, professional query resolution.
• Processing and chasing orders across multiple channels, checking stock, availability and pricing, and ensuring every interaction is accurately recorded in our systems.
• Providing timely updates on deliveries, product information and returns, giving customers correct and relevant information at every stage.
• Following set telephony standards, office procedures, and call‑handling expectations to maintain a smooth and reliable service.
• Keeping product knowledge, promotions, and system processes up to date to ensure confident, consistent customer support.

This is a full-time, permanent role working Monday to Friday, 40 hours per week, 09:00 AM - 5:30 PM. Note: during training, the shift pattern will be 8:00 AM - 4:30 PM. Hybrid working is available once the probation period is complete, with a typical split of 3 days in the office and 2 days remote.

Requirements

• Strong, confident customer service skills with the ability to support customers over the phone in a fast‑paced, call‑centre style environment.
• Previous experience in a call centre or customer‑facing retail role, with the resilience to handle high call volumes and varied queries.
• Comfortable working quickly and staying organised– able to juggle calls, queries, order updates and system notes without losing accuracy.
• Familiarity with telephony systems such as Mitel, Cisco or 8x8 would be a real advantage, though not essential.
• An industrial or trade‑related background is helpful but not required – we're more interested in your attitude, communication style and willingness to learn.