Customer Support Executive

Wolseley; Milton Keynes; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

Pension (matched up to 9%)

Healthcare

Job summary

Ideal Bathrooms, part of the Wolseley Group, is hiring a Customer Service Executive for Milton Keynes. The role handles high-volume calls, processes orders, checks stock and pricing, and keeps customers informed with delivery updates and returns in a busy call-center environment.

The position offers a full-time contract with a 3:2 in-office to remote work split after probation, plus a competitive salary, bonus potential, and benefits including health cover and pension.

Qualifications

• Strong, confident customer service skills in a fast-paced call-center environment.
• Experience in a call center or customer-facing retail role with high call volumes.
• Able to juggle calls, queries, order updates and system notes with accuracy.

Responsibilities

• Manage high-volume inbound and outbound calls.
• Process and chase orders across channels and check stock/pricing.
• Provide timely updates on deliveries, product information and returns.
• Follow telephony standards and office procedures for reliable service.
• Keep product knowledge and promotions up to date.

Skills

Customer service

Call center experience

Communication

Organised

Tools

Mitel

Cisco

8x8

Job description

Customer Service Executive - Ideal Bathrooms - Milton Keynes 12-month Fixed Term Contract

Salary: Competitive Salary + Bonus + Excellent Benefits

So, who are we? We are Ideal Bathrooms, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do - and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention?

In addition to the competitive salary, there are also benefits on tap - including 24 days of annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), enhanced maternity & paternity cover, potential to earn bonuses, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Key Responsibilities

• Managing high-volume inbound and outbound calls in a fast-paced call-center environment, supporting customers and end users with clear, professional query resolution.
• Processing and chasing orders across multiple channels, checking stock, availability and pricing, and ensuring every interaction is accurately recorded in our systems.
• Providing timely updates on deliveries, product information and returns, giving customers correct and relevant information at every stage.
• Following set telephony standards, office procedures, and call-handling expectations to maintain a smooth and reliable service.
• Keeping product knowledge, promotions, and system processes up to date to ensure confident, consistent customer support.

This is a full-time, permanent role working Monday to Friday, 40 hours per week, 09:00 AM - 5:30 PM. Note: during training, the shift pattern will be 8:00 AM - 4:30 PM. Hybrid working is available once the probation period is complete, with a typical split of 3 days in the office and 2 days remote.

What we'd like you to have

• Strong, confident customer service skills with the ability to support customers over the phone in a fast-paced, call-center style environment.
• Previous experience in a call center or customer-facing retail role, with the resilience to handle high call volumes and varied queries.
• Comfortable working quickly and staying organised - able to juggle calls, queries, order updates and system notes without losing accuracy.
• Familiarity with telephony systems such as Mitel, Cisco or 8x8 would be a real advantage, though not essential.
• An industrial or trade-related background is helpful but not required - we're more interested in your attitude, communication style and willingness to learn.

#ACHS50 Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.